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Needs new Ffirmware

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Hey everyone, new to the forum, so not really familiar with it all yet, but thought I would post a topic of interest and see what you guys have for suggestions. I have a Samsung Galaxy S, through Bell, which is in need of a firmware upgrade. The screen is black, only the two buttons on the bottom light up. Bell has informed me that they are sending me a new phone, and there is nothing that can be done with the old one. Is this true? Is the old phone now a really expensive paper weight?

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It can probably be fixed, but whether or not it can be fixed by you is another thing, which is probably what they are thinking. Probably easier to just send you a new phone and request your old one back for repair. If they didn't ask for the old one back, then yes, it's weird.

When you say only the buttons at the bottom light up, what do you mean? As soon as you put the battery in? Or do you have to press the power button first? If the later, do the recovery or download options work?

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