Ok... My daughter has a Blackberry (aquired on Ebay) on Orange that I pay £15 a month for all the BB services etc... I've never had problematic dealings with Orange since the plan was set up by direct debit (but of course getting it set up originally is another story), so for a year or more they have just been in the background charging me fifteen quid every month, no hassle!
So along comes the Skate and I'm interested in upping my screen size from my Hero. I see there is no unlock (unlike the very early one on the Blade), but decide to ride on Oranges PAYG service for as short a time as possible until I can use my GiffGaff. I phone Orange up as I have an old sim in my drawer (from my Blade) that I can't remember using, and try for the discount. No joy! So feeling a bit miffed I started reading some of their plans and soon realise that the £15 I spend every month may have some leaverage. So it transpired that If I agreed to stay with them for 24 months, then I would get the Skate for free... great! Am I actually winning for once?
The phone turned up without any sim card, so not too worried I order a PAYG off their website with £10 credit. The system said I would have the card by Wednesday... it turned up yesterday (Saturday). Now the fun begins! The accompanying instruction booklet states "To get going, simply pop your SIM into your mobile phone. It couldn't be easier" GREAT! Anyway I do this and keep checking to see if my phone registers on the network to no avail. As I live in a rural location coverage can be a bit patchy (although my daughter never seems to have any problems), so I walk out in the garden.. nothing! I go for a ramble to a high point in the village where there should be a strong signal... nothing! Eventually I give up, and with a due sense of dread make the call using my landline (using their 0800 number). After much button pressing I am eventually put through to Majid in a far away call centre (he was very polite), and after 10 minutes am told I will have numerous texts appear on my phone along with my new number... around midnight! And I should delete them and restart my phone. What happened to just popping the sim in then?!?!
My phone suddenly jumped into life around 8.00PM, in fact it went mad! Texts were piling up in quick succession, none of which were intelligible, characters and the odd letter here and there. I got two blasts of sixteen texts and the phone still didn't work, so I deleted them all and before I could restart three more texts came through that were readable... hooray! After a restart I have a number, and with signal boost switched on an able to dial the 450 number printed on the topup card that came with the sim. I dialled the number and after navigating the options am told to enter the 19 digit number on the front of the card. I then discover the black screen people have been talking about, what a ruddy sham! Half an hour later I somehow succeed in entering all the digits correctly. I then check my balance which is 1p not the tenner I paid. I assume it takes awhile to register on their pathetic system, and leave it alone till this morning.
Still 1p this morning so I ring the 0800 number again. The guy I speak to keeps me hanging on the line for 15 minutes saying he is trying to find me on the system. I hang up and ring back, a lady answers and is very helpfull. However she explains that all I have done is register the topup card on the system, and need to get it swiped at an Orange shop. Where is my tenner? She can't explain what is going on but assures me my £10 will appear within 24 hours!?!?
So... "To get going, simply pop your SIM into your mobile phone. It couldn't be easier" yeah pull the other one!
Honestly, do people really put up with this crap? When I ordered my GiffGaffs for the wife and I, it couldn't have been easier... NO HASSLE!
Edited by gitf@ce, 28 August 2011 - 10:33 AM.