Guest Lost-in-omniA Posted September 6, 2011 Report Share Posted September 6, 2011 I tried updating my phone and it got stuck on step 9 which was the reboot process. and the screen was just white with the HTC logo. It was stuck on this step for a good 3 hours so i assumed something was wrong. I cancelled the update and unplugged the phone from the computer and it was stuck on the HTC screen still so i took out the battery. And when i put the battery back in and tried turning it on it wouldn't turn on. And so now it my phone won't even turn on! I'm very frustrated. I thought at first it was dead but when i plugged it in the charger the charging light won't even come on. Tried Wall Charger and Computer Please someone help! I need a solution Link to comment Share on other sites More sharing options...
Guest awarner Posted September 10, 2011 Report Share Posted September 10, 2011 Have you tried uing the backup in Zune? Not something I have tried personally but from memory you should be able to do this. Here is some info from MS which may help http://support.microsoft.com/kb/2484484#StuckInDownloadMode Otherwise you could make a warranty claim as the phone is less than a year old. I presume it was a normal update and you had not unlocked for development or any other unlock purpose? Link to comment Share on other sites More sharing options...
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