70 replies to this topic

[scarrie]

Woe is me! Twice I had it in the basket but couldn't get payment details in.

[Tim Shields]

I tried to throw my money at Google and they said NO THANKS :-(

[netAdept]

Bloody awful experience.

First it told me my card had expired (it hadn't). Then it was asking me to accept t&c's which I did, but then it wouldn't light up the Accept button. In frustration I refreshed a few times and it finally accepted the order. It then told me it had trouble processing the order and to contact customer support. CS couldn't find my email address, then managed to find the order via my order number, 10 minutes later and finally confirmed everything was proceeding OK.

Didn't get a confirmation email until 30 minute later and the order is still "Pending" in the Wallet screen, so I have no idea whether I will get one or not :-\

[macsbac]

Stayed up until 2am to see if it became available. Got up at 6.15 am so I could get to work b4 8 so I coulf buy at work. For 30 mins I tried to buy a Nexus 4 16gb no joy whatsoever. 30 mins of errors and even got to enter my payment details once.  All failed. I need a new device and who knows when this will become available. The whole experience has made me angry so much so I am looking for an alternative. iPhone is out so apart from wp8 what other alternatives do I have. Looks like a Lumia 920 for me. Its not a nexus 4 but at least I can buy it.

[Tim Shields]

CORRECTION - Just got a receipt - 45 minutes after my first attempt! :-)

[Zarch1972]

I'd all check your Google Wallet transaction list.

I didn't get "order confirmed" at any stage, just had about 5 or 6 basket failures.  BUT, looking in my Google Wallet it says i've got a £289.99 pending transaction in there for a 16gb Nexus 4.

I'm well confused now.   Have I got one, or haven't I?

[ChrisPNE]

Fortunately I managed to get my hands on a few N4 16GB so I'll be listing them on eBay later.

Only kidding.

Edited by ChrisPNE, 13 November 2012 - 09:39 AM.

[mmace]

I tried multiple times, none went through, colleague got one without trying.
Eventually got right to the end and the card got declined even though there's plenty of money on it

Then when they were back to "Coming soon" I got a confirmation email for a 16Gb one

then an 8Gb one

then another 8Gb one!

cancelled the 2 8Gb ones (was tempted to sell on at cost to someone like Paul O, but the Mrs needed the money for Christmas Shopping this weekend), no wonder the card got declined!

[cmberry20]

I tried the site about 7.30am and again at about 8.30am. Both times I've got the 'Coming Soon' box.

I feel slightly let down by Google, at least they could of made the site work for people that waited to purchased the N4 & then display a 'Sold Out' for those that were late.

Why didnt they do a 'Pre-Purchase' is very odd. Do you think they underestimated the demand?

Hopefully thing will sort itself out later or in the next few days - i'm still getting a 16Gb N4 as soon as its available.

[ChrisPNE]

Sounds like Google have used the old Apple trick of release day pandemonium with a sell out of devices they probably have stacks of for a bit of free publicity.

[cmberry20]

Yeah, it does seem that everyone is going mental in trying to get one.

If only their website had handled the demand better, I think there would be a few less pissed off people.

All we need now is Samsung to cut the price of the S3 to £250 & surely the internet will crash, plunging the enitre world into the dark age!!!

Edited by cmberry20, 13 November 2012 - 09:44 AM.

[BenPye]

Was logged on and ready by 8am this morning, after reading on XDA that they'd sold out in Australia within hours I figured that I better get it done early (asap).

8:00 Nexus 4 (16Gb) showing COMING SOON
8:05 Nexus 4(16Gb) showing COMING SOON
8:10 Nexus 4(16Gb) showing COMING SOON
8:15 Nexus 4(16Gb) showing COMING SOON
8:16 Finally IN STOCK

Started attempts at Sale(s), I wanted 2 16Gb devices and 1 bumper case.

Each screen and the responses to each button press was frightening slow (for Google)

8:19 Started buying again
8:20 Items in Your Cart - Your cart is currently empty.
8:21 Oops, we had a problem with your request. Please try again.

8:21 Only Nexus 4(8Gb) in STOCK (16Gb) showing COMING SOON
8:22 Only Nexus 4(8Gb) in STOCK (16Gb) showing COMING SOON

<Started to pull my own hair out at this point>
<thought I'd continue in the chance that stock was being released in batches?>

8:23 Started buying again
8:24 Cart Updated: The following items have been removed from your cart because they are currently unavailable.
2 x Nexus 4 (16GB)
Nexus 4 Bumper (Black)
Your cart is currently empty.
8:25 Started buying again
8:26 Cart Updated: The following items have been removed from your cart because they are currently unavailable.
8:27 Oops, we had a problem with your request. Please try again.
8:28 Cart Updated: The following items have been removed from your cart because they are currently unavailable.
8:30 Oops, we had a problem with your request. Please try again.

After continual errors, I continually tried again only to encounter similar issues

8:31am Succeeded Now that wasn't easy!!

8:32 Only Nexus 4(8Gb) in STOCK (16Gb) showing COMING SOON
8:32 Received promised email that Nexus 10 was there to buy
8:42 Received promised email that Nexus 4 was there to buy (even though now out of STOCK)

[tillaz]

£9.99 delivery... is there no other option?

[PlasticPaddy]

Payment process kept failing for me and was convinced I missed out.  Then I got a string of VERY delayed emails and almost had a heart-attack.  Thank god I found the cancel button.

[Desbie]

Very annoying experience as the poor server performance unexpected.
Checked the status all throughout the night, about 8:20ish added a 16GB N4, then I had the usual sluggish site performance, orders not completing, popup boxes! for Google wallet, errors on checkout, errors in Google wallet. Quite a nightmare really, I hope they flick the switch and put them back on sale.

They could at least do an Apple and allow people to pre/order and sit in the queue.

[ritdaw]

Hope some more get released today, my failed order attempts where equally as frustrating as everyone else's!

[3shirts]

It was pretty bad.  I got one in my basket the second my F5-ing showed a change and just kept hitting Process until it finally went through.  Took 20 minutes and failed at just about every stage at least once.  But I finally bagged a 16Gb one so I'm happy.

It removed it from the basket once, right at the beginning so I think I was lucky as I was able to re-add while it was still in stock and it stayed there after that until I finally completed.

Pretty shambolic though

[darnit]

Complete and utter failure. Can't believe the buying experience was so bad. I had a 16GB Nexus 4 in my basket on numerous occasions  Clicking proceed only to be told an error had occurred. Even made it into the google wallet a couple of times, for it to then fail at the last step. Lost count of the number of times my basket got emptied.

How can such a large company be so incompetent at producing a stable shopping experience, why let people add the item into the basket if its not even available!

Was looking forward to getting one of these, did kind of think that it was going to be a nightmare to get hold of one, would have been nice to be proved wrong, but hey looks like that was expecting too much!

Same experience regarding the notification email as everyone else, received my email once all stocks had been sold, not really much of a notification that one is it?

[dbbloke]

It's funny reading the comments being in the camp who did not rush out and try and buy.
Everyone is very passionate, and thinks google are terrible and wont buy a nexus 10
But FFS, come on, They release a new phone at a bargain price (compared to other stuff in the UK) with latest OS etc and Google who surely know a bit or 10 about load balancing cant cope.
I think the problem is - too many people hitting the site, not enough devices for supply and demand. I'm not sure other sites could have coped much better. Although Amazon / Ebay do OK.

My experiences with the play store and google people is more than fine. This is surely just one of those very unusual blips.

[Arival]

I just ordered a Nexus 4 literally 10 minutes ago

I spoke to Google (Got through to someone straight away and after a bit of chat about how dissipointed i was and then a long, long time on hold he got me through to someone who knew what was going on at google wallet).

He still didn't explain it that well but it sounded like anyone who got to the 'wallet' stage of the order effectively reserved themselves a place in the queue for canceled orders or new stock.  

If you're one of those people and refresh the N4 order page, eventually you should see an 'add to cart' option. You're still competing with anyone else who is 'queued' i think (this was what he didn't explain very well) so you still might find you get a 'failed' message but keep trying - only took me about 40 F5's and 3 failed orders before i got my order to go through.

Sorry if any of the above is off the mark, I'm just relaying what i was told/what worked for me.  I was so ridiculously frustrated to not get a nexus earlier so obviously over the moon with this, hopefully you lot get lucky too I have the confirmation email if anyone doesn't believe me.