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ZTE 2 Year Warranty Repair

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#1
huaweithelads

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I just received my Orange San Francisco back from being repaired free under ZTEs 2 year warranty.

It had the flickering blue tint on its OLED screen.

I phoned ZTE on 2/1/2013, having bought the phone on 6/1/2011.

I know a lot of these phones will be more than 2 years old, but this may be of help to those who purchased later.

The hardest part was finding the ZTE phone number, it is:

08007 830094

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#2
omegavesko

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Wow, that's impressive. I forgot the warranty even existed.

Thanks for sharing!

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ZTE Skate // CM7.2 // 2.3.7
ZTE Crescent (P736E) // CM9 // 4.0.4
Alcatel OT-990 // MIUI // 2.3.7 Sold!

#3
hecatae

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I used the 2 year warranty for a faulty motherboard on my ZTE Tureis, highly recommended

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#4
kamal_saran

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Will it work for dell xcd35 ...bought on 23 december. 2011...... from india

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#5
shmizan

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what is the procedure? sending it to china?
edit: oh, uk

Edited by shmizan, 15 January 2013 - 09:14 PM.

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Orange San Francisco, Upgraded to Gen 2 with TPT Helper (custom partition layout: 150-sys, 302-data, 4-cache)
CyanogenMod 10


#6
kamal_saran

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Will it work for dell xcd35 ...bought on 23 december. 2011...... from india

Anybody :rolleyes:

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#7
kamal_saran

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Anybody :rolleyes:

Bump

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#8
McrRed

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I just received my Orange San Francisco back from being repaired free under ZTEs 2 year warranty.

It had the flickering blue tint on its OLED screen.

I phoned ZTE on 2/1/2013, having bought the phone on 6/1/2011.

I know a lot of these phones will be more than 2 years old, but this may be of help to those who purchased later.

The hardest part was finding the ZTE phone number, it is:

08007 830094


That's a great spot. Thank you OP!
My second one hasn't worked since last June. (Orange wouldn;t even look at it for less than it cost!) Kudos to ZTE if this is true.

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#9
McrRed

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what is the procedure? sending it to china?
edit: oh, uk


The procedure was very simple: the firm acting for ZTE is called SBE (somewhere in Kent), give them a ring quoting IMEI number. They send you a jiffy bag for return by post.

The bad news?
I forgot to reset the phone to factory conditions (remove rom, root etc) so in their terms it was a breach of warranty. So no repair after all. :(

...but still useful for those of you that need a repair after the year is up.

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#10
Hauzer

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Thank you for the phone number; thank you very much! :D

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#11
KenBW2

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The procedure was very simple: the firm acting for ZTE is called SBE (somewhere in Kent), give them a ring quoting IMEI number. They send you a jiffy bag for return by post.

The bad news?
I forgot to reset the phone to factory conditions (remove rom, root etc) so in their terms it was a breach of warranty. So no repair after all. :(

...but still useful for those of you that need a repair after the year is up.


Interesting that they would be so strict with this. I returned a duff one to Orange without having reset it and all was well.

I wonder how easily they can tell if it's previously been re-rommed/bootloader unlocked

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Huawei Y 300 Stock 4.1 + Root Tweaks > FusionX > CM10 > CM10.1 > CM10.2 > CM11 | Clockwork Recovery
Huawei Y 300 Stock 4.1 > CM 10.1 Sisco 1.0 kernel > TouchMeZ v1.4.1 > b190 Firmware Update > CM10.1 | TWRP Recovery
Huawei G510 Stock 4.1 > TouchMe v7 + AOSP Mod
Z.T.E. Blade TFT Stock 2.1 > CM7 > [GEN1>GEN2] > Ginger Stir Fry 9 > Blue Ginger V2 > [GEN2 > GEN3] > CM9 Alpha 5 > Simple Stir Fry Lite b27 > CM9 ColdFusionX 28/02/12 > KonstaT's CM10 > KonstaT's CM10.1 | Clockwork 5.0.2.0
Z.T.E. Blade OLED Stock 2.1 > JJ RLS5 > CM7 RC1 > Ippe H's Honeycomb A5 > Finnish Fillyjonk RLS6 > CM7 RC1 > Stock 2.1 | Clockwork 2.5.1.8 > 3.0.0.5
ZTE Blade TFT Stock 2.1 > MCR r3 | Clockwork 2.5.1.3 (
Replaced)
T-Mobile Pulse (Lots) > FLB2 > CM7 > CM6.1, Clockwork Recovery


#12
McrRed

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They weren't daft but the fact that I left the cyanogenmod splash screen on the phone was a big clue. Doh! :-)

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