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#1
JetKun

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So, who bought their Vowney V5s from Merimobiles, and how was the experience? Please talk away ;O;

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#2
nsmacd1

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Got mine from them and was delivered in 16 days (standard slow post) & they had already attached the screen protector for me, which was a bobus!

Customer service are fairly quick to reply (within 24 hours) and are pretty helpful.

The only criticism I have is that they delayed the posting of the phone for 3 days after the order was placed and when I asked about it they apologized & promised to send it on the top-price delivery service (ELO or EPS or similar name!) but they still sent it standard post.

Overall, I had no real problems and was quite impressed by the service overall

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#3
kieranswhite

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Got mine from them and was delivered in 16 days (standard slow post) & they had already attached the screen protector for me, which was a bobus!

Customer service are fairly quick to reply (within 24 hours) and are pretty helpful.

The only criticism I have is that they delayed the posting of the phone for 3 days after the order was placed and when I asked about it they apologized & promised to send it on the top-price delivery service (ELO or EPS or similar name!) but they still sent it standard post.

Overall, I had no real problems and was quite impressed by the service overall


pretty much the same for me :)

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#4
bryfly

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Ordered 2 phones
1) 2nd order, I had to send PayPal ref Number , they could not find payment.
2) First order did not track
3) First order never arrived
4) Claim back via PayPal…..reasonable quick to refund
5) 2nd order posted via Sweden post……told them not to use again……takes too long
6) 2nd order took 28 days to arrive from order.

In summary
Ordering system…….good
Online chat ……………good
Message service……..12 to 24 hours answer…….good
Despatch…………………erratic, depends whether in stock.
Tracking…………………. Pot luck
Time to receive…………dependant on post service used.
Some people reported received in 5 to 10 days from order with chinapost.

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#5
sandriderman

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Ordered 20 June. Paid a total of £151.97 which included the phone, rooting and adding play store, fitted screen protector (spare came in the box), case and DHL postage.

Dispatched on 25 June.

Arrived on 1 July.

Was able to track from about 28 June.

No problems, very pleased with phone (I just got my wife a ASUS Liquid E2 Duo and I think it blows that away although not benchmarked them).

Edited by sandriderman, 06 July 2013 - 07:08 PM.

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#6
pelelademadera

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very good service for me, acually mailing for support about description and real bands support, but phone and service are great

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#7
moorish

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1st V5 I purchaed from them went fine. 2nd time I purchased and they took a week to ship it. When it finally arrived I found the volume buttons not working correctly. In the process of RMA.

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#8
ChrisPNE

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It took a few days to dispatch but only took 5 days to arrive using the free delivery (EMS) once dispatched. Tracking worked well and they answered a query I had on the live chat instantly.

I would use Merimobiles again.

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#9
JetKun

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So let me get this straight, you guys paid an extra $8 for shipping via Singapore post and they sent it by sweden post or something?
@bryfly, don't China post been transit of lithium batteries?

Edited by JetKun, 07 July 2013 - 02:35 AM.

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#10
bryfly

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@bryfly, don't China post been transit of lithium batteries?


Guess you mean "Ban transit", not sure, but my new order for the missing phone is coming by China post and has left Beijing, according to tracking.

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#11
Rico_89

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1st one shipped via free China post in 4 days and including the purchase day, it took 11 days all in for my phone to arrive.

2nd phone was shipped, again via free China post but took 7 days to ship and its now been 14 days and the phone is tracking at Beijing International.

Overall the service has been quite good and no one purchasing the Vowney V5 form Merimobiles has been sent a butterfly look a like, which some Chinese retailers have done.



1st V5 I purchaed from them went fine. 2nd time I purchased and they took a week to ship it. When it finally arrived I found the volume buttons not working correctly. In the process of RMA.


Please keep us informed as to how you get on with your return.

Edited by Rico_89, 07 July 2013 - 07:59 AM.

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#12
Dan Mullen

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I ordered mine a couple of days ago and it still shows as "Awaiting fulfillment". I chose the free delivery option. Hope they send it soon!

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#13
flym

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They took a week to ship it, but came fast once shipped. They sent me the wrong color but they credited my account with $10 for their error.

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#14
Dan Mullen

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They took a week to ship it, but came fast once shipped. They sent me the wrong color but they credited my account with $10 for their error.

Which colour did they send you? Perhaps they were out of stock. I've ordered the white one.

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#15
flym

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Which colour did they send you? Perhaps they were out of stock. I've ordered the white one.

I originally ordered the white one but they shipped the all black one.

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#16
Dan Mullen

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I originally ordered the white one but they shipped the all black one.

Hope it was just a mistake rather than a stock issue - I fancied the white one!

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#17
blaster99999

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Hope it was just a mistake rather than a stock issue - I fancied the white one!

you can buy the vowney v5 rear shell off eBay for less than £4 , you can choose black white or blue, I've got a white one at the moment but have a black shell on its way , so I can have a choice then.

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#18
blaster99999

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I bought mine from merimobiles , took 3 days to send and in total too 12 including shipping to the UK , which I was impressed with, I choose the free ship option too and paid no duty

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#19
Dan Mullen

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I bought mine from merimobiles , took 3 days to send and in total too 12 including shipping to the UK , which I was impressed with, I choose the free ship option too and paid no duty

Ordered mine 5 days ago (3 working days) and it's still showing as "Awaiting fulfillment".

Edited by Dan Mullen, 09 July 2013 - 06:50 PM.

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#20
Dan Mullen

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Duplicate - thanks Tapatalk! >_>

Edited by Dan Mullen, 09 July 2013 - 06:50 PM.

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