Guest swinster Posted January 19, 2014 Report Share Posted January 19, 2014 (edited) Hi All, I have had a GEM10313S for a couple of months but went to use it the other day but I can no longer interact with it via the touch screen. I can turn the unit on and off and the volume buttons work. I have even run a factory reset on the device but no joy. In fact as soon as I the device boots form the factory reset to the 'Welcome' page I can't continue because I can't interact with the device. I take it that this will be a RMA? Many thanks Chris Edited January 20, 2014 by swinster Link to comment Share on other sites More sharing options...
Guest gtd2000 Posted March 19, 2014 Report Share Posted March 19, 2014 It sounds like it's defective and I can't see why it's not an RMA or warranty issue? Link to comment Share on other sites More sharing options...
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