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Hudl unable to update - stuck in a loop

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#21
TC05

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Right so in a previous post you were having issues loading the RKtools17 supplied drivers from the rockusbdriver subdirectory - is this still where you are at - what have you done to correct the wrong drivers that were previously loaded?

 

Sorry, but you are the person between your hudl and the back of your chair - we can't see what you're doing or have tried since that post.

 

 

OK in a word...... yes

 

to summarise, I have:

 

  1. opened rktools17 
  2. Set the Hudl into bootloader mode - no green light - asks for drivers
  3. Install drivers from my computer from rktools driver folder
  4. received error message stating that drivers are not suitable for this platform
  5. Changed the cable and tried to install the drivers from the unknkown device in 'Device Manager' with the same result

So I don't believe that any drivers have been installed at this time

 

Thanks for your patience so far


Edited by TC05, 26 May 2014 - 09:36 AM.

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#22
flurry

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OK in a word...... yes

 

to summarise, I have:

 

  1. opened rktools17 
  2. Set the Hudl into bootloader mode - no green light - asks for drivers
  3. Install drivers from my computer from rktools driver folder
  4. received error message stating that drivers are not suitable for this platform
  5. Changed the cable and tried to install the drivers from the unknkown device in 'Device Manager' with the same reult

Thanks for your patience so far

 

which drivers did you install from the rockusbdriver folder? Are they definitely correct for your system?


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#23
TC05

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which drivers did you install from the rockusbdriver folder? Are they definitely correct for your system?

 

 

System is:

 

Acer Aspire 5735 Intel core 2 duo

 

Windows Vista Home Premium - Service pack 2

32 bit operating system

 

I tried to install from rockusbDriver > x64 > vista


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#24
flurry

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System is:

 

Acer Aspire 5735 Intel core 2 duo

 

Windows Vista Home Premium - Service pack 2

32 bit operating system

 

I tried to install from rockusbDriver > x64 > vista

 

bingo! that's the issue, you're trying to install 64bit drivers on a 32bit system - try the rockusbdriver > x86 > vista driver


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#25
TC05

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bingo! that's the issue, you're trying to install 64bit drivers on a 32bit system - try the rockusbdriver > x86 > vista driver

 

 

You are right, what a dumbell!!

 

Thanks so much for your help flurry & CaptainMidnight

 

I've learnt a lot in the last 24 hours

 

Drivers downloaded OK

Green light on rktools

System restore successful

 

We're up and running

 

Thanks again you guys brilliant!


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#26
flurry

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You are right, what a dumbell!!

 

Thanks so much for your help flurry & CaptainMidnight

 

I've learnt a lot in the last 24 hours

 

Drivers downloaded OK

Green light on rktools

System restore successful

 

We're up and running

 

Thanks again you guys brilliant!

 

not a problem, glad you're back up and running!


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#27
kiteboywales

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Good to see some peeps getting it working

 

For the life of me I cant get working in 64bit Windows 8.1 - Even tried restoring to windows 8 but the rock drivers just wont go on

 

So tried various forms of virtual machines and an old pc from the shed (that was a noo go anyway) but I am not having much joy at all

 

So going to take the thing into work and try on an old win 2000 server!!!!


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#28
flurry

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I wonder if the virtual machines are being scuppered by windows 8.1's lack of drivers - if the host system can't see the device then maybe the virtual one can't either? I don't have a windows computer to test the theory on though.

 

Hopefully your server will solve the problem!


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#29
kiteboywales

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Still unable to get the drivers on - Ive gone and used my mothers laptop with windows 7 32 bit and the device is picked up in device manager (android) but the rockchip drivers just will not install......done the have disk option etc . Tried 32 bit - 64 bit the lot

I just dont get it - it seem to be in bootloader mode - ie nothing on screen at all 

 

So will try again later on my sisters 64bit windows 7 - really am stumpped though at the mo


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#30
flurry

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Still unable to get the drivers on - Ive gone and used my mothers laptop with windows 7 32 bit and the device is picked up in device manager (android) but the rockchip drivers just will not install......done the have disk option etc . Tried 32 bit - 64 bit the lot
I just dont get it - it seem to be in bootloader mode - ie nothing on screen at all 
 
So will try again later on my sisters 64bit windows 7 - really am stumpped though at the mo


I may have asked this before, in which case I apologise, but are you using the original hudl cable?

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#31
kiteboywales

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Im not sure but have tried another cable too

 

Well went on sisters laptop win 7 64bit and again just wont install - I did a screencast - will try and add on here when I get 5mins (need to take audio off it!)

 

Again picks up android and installs the ADB driver but rktools finds nothing at all - Ive never been able to install any drivers from rockchip

 

Will put up video link later


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#32
kiteboywales

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#33
flurry

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Im not sure but have tried another cable too

 

Well went on sisters laptop win 7 64bit and again just wont install - I did a screencast - will try and add on here when I get 5mins (need to take audio off it!)

 

Again picks up android and installs the ADB driver but rktools finds nothing at all - Ive never been able to install any drivers from rockchip

 

Will put up video link later

 

if you navigate to the rockusbdriver folder in the file explorer are there any drivers in there? Have you tried re-downloading the zip file? It could be that the version you downloaded didn't download properly?

 

EDIT: it's not something like trying to install the drivers without admin rights? I'm not that competent with windows, so don't know if this could cause it


Edited by flurry, 30 May 2014 - 07:40 PM.

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#34
flurry

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Just tried it on my win7 virtual machine and it seemed to work fine: apologies for the pretty low res video


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#35
kiteboywales

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Thanks - tried again yesterday with official cable/ re-downloading drivers and the same thing happens - Its beaten me - I think I will try and return it

 

Just to make sure though when in bootloader I get the tesco hudl star screen.....no sound and then a charging icon when plugged into laptop and then screen goes blank basically

 

I assume this is bootloader mode? It does show up in device manager (just cant install stil)


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#36
flurry

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Thanks - tried again yesterday with official cable/ re-downloading drivers and the same thing happens - Its beaten me - I think I will try and return it

 

Just to make sure though when in bootloader I get the tesco hudl star screen.....no sound and then a charging icon when plugged into laptop and then screen goes blank basically

 

I assume this is bootloader mode? It does show up in device manager (just cant install stil)

 

nope, that's your issue there! Literally nothing shows on the screen when in bootloader mode - if the star or charging symbol show then it's not in bootloader mode


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#37
kiteboywales

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At last......yep it was my error all along.....what I thought was boot loader mode was not after all

Thanks for all the help its now up and running just fine

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#38
flurry

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At last......yep it was my error all along.....what I thought was boot loader mode was not after all

Thanks for all the help its now up and running just fine


glad to hear it!

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