Guest Mr Orange Posted November 26, 2003 Report Share Posted November 26, 2003 Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200... The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site. Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product. Orange continues to market and sell the phone and looks forward to continued success with the SPV range. Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. There you go! Obviously, we are continually updating and improving on our products, so keep up the feedback. Cheers! Mr Orange Link to comment Share on other sites More sharing options...
Guest blowdart Posted November 26, 2003 Report Share Posted November 26, 2003 If you're not aware, damnit I'll make a complaint. :lol: What's the best way to go about this? 150? Email? Fax? Link to comment Share on other sites More sharing options...
Guest dom Posted November 26, 2003 Report Share Posted November 26, 2003 Mr O I'm not an E200 user yet (depends mainly on the joystick), so have you got an official response on the joystick (or do you know when there will be one)? :lol: Link to comment Share on other sites More sharing options...
Guest Rob.P Posted November 26, 2003 Report Share Posted November 26, 2003 Hello Mr.O besides the bugs to complain about how about the huge amount of money you are asking for an upgrade to the E200 for customers that have been with Orange for well over 5 years? I don't want to have to spend in excess of £50 a month online rental and then some just to bring the price down. Is customer loyalty not that important to Orange? Link to comment Share on other sites More sharing options...
Guest alanclose Posted November 26, 2003 Report Share Posted November 26, 2003 Orange is not aware of customer complaints regarding software faults Is the awful call quality a hardware fault? Should we return phones for replacement? Link to comment Share on other sites More sharing options...
Guest www.msmobiles.com Posted November 26, 2003 Report Share Posted November 26, 2003 Hi all - just wanted to update you on the official Orange response to those rumours about the SPV E200... The SPV E200 is not being withdrawn from sale in the UK, contrary to reports on an Internet news site. Orange is not aware of customer complaints regarding software faults, the phone has not been “sent back to the manufacturer” and there are no plans for a recall of the product. Orange continues to market and sell the phone and looks forward to continued success with the SPV range. Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. There you go! Obviously, we are continually updating and improving on our products, so keep up the feedback. Cheers! Mr Orange Thank you for the response on the brilliant forum of MoDaCo! I have published corrective news item here: http://msmobiles.com/news.php/1703.html. Link to comment Share on other sites More sharing options...
Guest Rob.P Posted November 26, 2003 Report Share Posted November 26, 2003 msmobiles are you English? If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off :lol: Link to comment Share on other sites More sharing options...
Guest morpheus2702 Posted November 26, 2003 Report Share Posted November 26, 2003 msmobiles said: Thank you for the response on the brilliant forum of MoDaCo! I have published corrective news item here: http://msmobiles.com/news.php/1703.html. And filled his pants at the same time! :wink: Link to comment Share on other sites More sharing options...
Guest www.msmobiles.com Posted November 26, 2003 Report Share Posted November 26, 2003 msmobiles are you English? If so then you might want to make a few more corrections to the grammer and spelling, if not I'll let you off :lol: I am not English, I am, ethnically speaking, 100% Polish (part of Slavic family of nations - the same as Russia). Yes, please be so nice and send me corrections of grammer either here on the forum or through the [fully anonymous] contact form at: http://msmobiles.com/contactus.php I would be grateful! Link to comment Share on other sites More sharing options...
Guest drblow Posted November 26, 2003 Report Share Posted November 26, 2003 Obviously, we are continually updating and improving on our products, so keep up the feedback. Em... I know this is off topic for this thread, but given the above statement - will you be telling us what the story is with the 1.6 update? Link to comment Share on other sites More sharing options...
Guest morpheus2702 Posted November 26, 2003 Report Share Posted November 26, 2003 As much as I want info on 1.6, the subject is E200? I'd like to know what will be happening about the 4-way joystick problem! Link to comment Share on other sites More sharing options...
Guest b0x Posted November 26, 2003 Report Share Posted November 26, 2003 It's amusing what different people see has the major issue now. I'm more interested in a phone that will outlast the sunset if i actually use it and would far rather hear about a bigger battery than a better wiggle now i've got my phone! jon Link to comment Share on other sites More sharing options...
Guest drblow Posted November 26, 2003 Report Share Posted November 26, 2003 I know, I know!! I just find remarks like the one above, under the current circumstances, too inflammatory to go unmentioned! :wink: Sorry - I will stick to topic & go cry elsewhere! :oops: Link to comment Share on other sites More sharing options...
Guest morpheus2702 Posted November 26, 2003 Report Share Posted November 26, 2003 Hey Blow, don't worry - I'm right there crying with you! :cry: Link to comment Share on other sites More sharing options...
Guest Syphon Filter Posted November 26, 2003 Report Share Posted November 26, 2003 If I call Orange and say the battery blows I want a refund will they comply? Or if a better battery is released will they give me one for nothing? At the moment I cant go away on business without my charger, its not the end of the world, but it is a pain in the a$$. As has been stated by others, I have to put my phone on charge over night everyday at the moment. This is not acceptable. Link to comment Share on other sites More sharing options...
Guest Maverick Posted November 26, 2003 Report Share Posted November 26, 2003 Orange takes the posting of these false allegations very seriously and is currently considering whether to take any further action. What is there to consider !! Go for it.. Orange :wink: Link to comment Share on other sites More sharing options...
Guest Leo_dee Posted November 26, 2003 Report Share Posted November 26, 2003 So basically Orange are burying their heads in the sand then? Link to comment Share on other sites More sharing options...
Guest WYPBEU Posted November 26, 2003 Report Share Posted November 26, 2003 Orange is not aware of customer complaints regarding software faults Is it me.... or does this sound like a statement from a certain software company? :roll: Link to comment Share on other sites More sharing options...
Guest superkingdave Posted November 26, 2003 Report Share Posted November 26, 2003 i think they have their heads above ground but just put their fingers in their ears when they hear any problems! whilst i appreciate that mr orange has a job to do, he is oranges spokesperson in modaco and is it therefore not unreasonable to expect that he would look on here more than once a blue moon. if he did he would be aware of issues with the e200 or perhaps he is aware he just has his "if i ignore it it will go away" hat on! Posted from my SmartPhone! Link to comment Share on other sites More sharing options...
Guest blowdart Posted November 26, 2003 Report Share Posted November 26, 2003 Is it me.... or does this sound like a statement from a certain software company? :roll: I found a feedback form. So I've detailed my problems to Orange technical support, once I get a reponse they can no longer say they're not aware :roll: Link to comment Share on other sites More sharing options...
Guest Leo_dee Posted November 26, 2003 Report Share Posted November 26, 2003 Post the link Blowdart so we can all inform Orange of our E200 issues! Link to comment Share on other sites More sharing options...
Guest steeevc Posted November 26, 2003 Report Share Posted November 26, 2003 If I call Orange and say the battery blows I want a refund will they comply? Or if a better battery is released will they give me one for nothing? At the moment I cant go away on business without my charger, its not the end of the world, but it is a pain in the a$$. As has been stated by others, I have to put my phone on charge over night everyday at the moment. This is not acceptable. For the problems I had with the phone (The battery, bluetooth, buzzing, blurry camera and bleeding joystick) mines gone back. Orange told me the buzzing and blurry camera were a fault with just my phone, but I have a funny feeling I would receive another with the same problems! Infact the guy I spoke to at Orange recommended that I send it back under the 14 day guarantee and not bother with a replacement (!). Link to comment Share on other sites More sharing options...
Guest MECX Posted November 26, 2003 Report Share Posted November 26, 2003 "Orange is not aware of customer complaints regarding software faults" IS THIS A JOKE!!!!!!!!!!! I dont know how you could post such crap----you must have read the MSmobiles article to consider taking action----IT had a link to a bloody big list of bugs!!!!!!! Link to comment Share on other sites More sharing options...
Guest statscat Posted November 26, 2003 Report Share Posted November 26, 2003 I think you have to go there via the orange world portal go to "orange home" on the bottom of the page select "you & Orange" again scroll to the very bottom of the page, there is a "pale orange highlighted link" saying "What do you think of your SPV?" click it the scroll down the "discussion and chat" page until you see "SPV feedback" you should then have the choice of: 1. Your thoughts on your phone 2. Most wanted services 3. Pictures in stories your views (I also told them about pictures in stories I much prefered the old way where you got the first picture in the story but the others were links with the size of the picture, it gave you control over your gprs usage) Link to comment Share on other sites More sharing options...
Guest foxy11 Posted November 26, 2003 Report Share Posted November 26, 2003 thanks for the update mr orange :lol:, look forward to hearing a response/solution to the joystick problem ;), not gonna shoot the messenger and flame you about the phone tho :(. Link to comment Share on other sites More sharing options...
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