Guest teptep Posted December 19, 2003 Report Share Posted December 19, 2003 Does anybody here knows how to permanently get rid off those commercials/ads SMART loves to send to our units? I generally like SMART's service except for this annoying habit of the company. I've been using GLOBE for 5 years before I shifted to SMART, and I clearly remember that GLOBE sends advisory on how these commercials can be stopped. These commercials are being sent to me at my expense - wasting my battery and time, not to mention distracting me during meetings. I have never found any of the commercials useful and I would appreciate if they could stop it or at least give me the option to disable this "service feature". Link to comment Share on other sites More sharing options...
Guest pyke Posted December 19, 2003 Report Share Posted December 19, 2003 i dont know if it's possible to deactivate such "spams". ang alam ko kasi, SMART sends them to us as text messages so baka walang way kundi ang i-request sa kanila na itigil na.nakakaasar talaga specially if you are expecting a text from someone.tapos biglang tutunog ang phone mo.pagbasa mo ng message,SPAM pala!! Link to comment Share on other sites More sharing options...
Guest teptep Posted December 19, 2003 Report Share Posted December 19, 2003 The funny thing is, the messages those spams contain are not very different, in taste, from one usually gets through email like ads about penis enlargement, viagra, etc. One time I got this message informing me that I could be Maui's textmate by sending messages to a particular number :x . What will they think of next? Cybersex with the rest of the hot babes :roll: ? Link to comment Share on other sites More sharing options...
Guest dobby_gobby_man Posted December 19, 2003 Report Share Posted December 19, 2003 tama ka bro nakakainis! puro advertisement na tungkol sa pagavail ng pocket radio (galing sa quiapo!!!) at yung mga free phones, etc. sa globe kasi meron kang ittxt sa isang number then type NO :roll: ata yun... basta ganun yun. gusto ko na rin sanang mawala yun kasi nakakairita! :evil: Link to comment Share on other sites More sharing options...
Guest madazzcow Posted December 19, 2003 Report Share Posted December 19, 2003 well i tried almost everything except go directly to the president of smart communications and complain about these annoying messages. :x i receive em' regularly night and day...and it hella pisses me off. first i called *888 and made a complain, they got my cell number and said that they would deactivate the ads... after a week, no diffrence! :evil: then i went to a smart wireless center and told them about my problem and they seemed very convincing that they would turn the damn ads off...again they get my mobile number and told me to wait for a day or 2 for proccessing. a week has passed and it got worst!!! they even added xmas promos...ano to pangasar! i went to another wireless center and behold its the same old thing they do. get my number and wait daw! :evil: next i called their *888 and asked to talk to the officer-in-charge, she said she had no control over this matter, so i asked her to refer me to someone that does, but instead she got my number and someone will call me regarding this matter. until now, which has been approx. 3 weeks no one has called!!! :evil: i guess this is the added features smart offers! SPAM! someone plzzzz let me know if theres a solution to this... :!: Link to comment Share on other sites More sharing options...
Guest aldousbee Posted December 19, 2003 Report Share Posted December 19, 2003 @* Why not start a petition? SMART's SPAM messages are really very annoying. Link to comment Share on other sites More sharing options...
Guest teptep Posted December 19, 2003 Report Share Posted December 19, 2003 I tried calling *888 yesterday and a Customer Care Representative was able to talk to me about it. She said that there is now way to deactivate it from the user's end. She just took my number and said she'll forward it to their technical department so that my number won't be included anymore in the list of numbers they use for mass "spamming". Reading madazzcow's story, I am starting to have the feeling that nothing will happen to my request. I hope not :) . I will post an update on this soon. I've known SMART to be Caring of their Customers which is why they named an entire department "Customer Care Unit" or something to that effect. They became one of the top companies/employers in the country because they appear to really care about what their customers and employees think and feel. I hope they'll listen to us. It's really unfair for the Company to spam us. We didn't sign up for this kind of spamming and we don't welcome it either. With emails we have filters that can help us screen spam. With snail mails we have the thrash bin and the cost for sending them, by the way, is not passed on to us. With SMS from SMART, we really have no choice. We are their captive audience; all theirs to commercially use. I wonder how much revenues they are generating for sending those spam to more than 7 million of their subscribers? I know that for a 30 second commercial aired on national prime time the payment is not less than 100,000. We know that offering an option for subscribers to receive or not receive spam in our mobiles is not technologically impossible and I believe SMART has the technical competence to implement it. I just hope they'll listen to us with this one. If you're reading this and have similar sentiments about receiving spam in your mobile, you may want to post a reply with this comment. "No to Spam" Link to comment Share on other sites More sharing options...
Guest nokiauser Posted December 20, 2003 Report Share Posted December 20, 2003 "No to Spam" Link to comment Share on other sites More sharing options...
Guest sonborj Posted December 20, 2003 Report Share Posted December 20, 2003 Wala tayo magagawa dyan mga tsong.... Gimik ng Smart yan.. There are no Privacy rules dito sa Pinas.... Link to comment Share on other sites More sharing options...
Guest jasin14 Posted December 20, 2003 Report Share Posted December 20, 2003 teka? di ba ito ung cell broadcast na tinatawag or info messages din? natuturn off un sa ibang phone kc sa ibang phone pag nakaturn off un nawawala ung go to wireless center hehe Link to comment Share on other sites More sharing options...
Guest sweetyls Posted December 20, 2003 Report Share Posted December 20, 2003 ang bad trip yung text-vertisements na MMS pa. you'll spend GPRS rates downloading something you din't ask for in the first place. Link to comment Share on other sites More sharing options...
Guest teptep Posted December 21, 2003 Report Share Posted December 21, 2003 sweetlys, that's really irritating - paying for useless stuff you did not request :x jasin, deactivating the info messages doesn't help, either; I've done that the first time i received unwanted announcements from SMART. (Sana yung Spam na lang ni nokiauser ang ibigay nila, magiging happy pa ako :D ) I have this feeling that people from SMART (or SMART people :) ) are reading this thread. I hope they try to do something about it. I believe their executives do not want spam in their emails; I hope they'll come to appreciate that some people, just like them, do not want spam in their mobile units too. Link to comment Share on other sites More sharing options...
Guest jasin14 Posted December 21, 2003 Report Share Posted December 21, 2003 di ba may law about spamming sa internet? pde din yan siguro sa cell.. paging john o... ngaun mo ipagmalaki kakayahan mo hehe Link to comment Share on other sites More sharing options...
Guest dobby_gobby_man Posted December 21, 2003 Report Share Posted December 21, 2003 naku!!! :x nakakainis yung mga tagasmart! paano e tinawagan ko sila kahapon at nagcomplain ako sa mga spam messages tapos sabi within that day rin ito mabblock ang name ko sa company list ng smart. then after 30 min tinawagan ako ng smart at sinabing permanent na block listed ako sa smart.... arrrgggg e kung permanent na, bat naka receive ako ng spam messages kagabi at kanikanina lang?! kainis! mga walang isang salita talaga ang mga smart! sa pangalan parang kagalang galang pero sa toto hindi naman. at hindi sila smart umintindi sa mga bagaybagay. Link to comment Share on other sites More sharing options...
Guest teptep Posted December 21, 2003 Report Share Posted December 21, 2003 The number to call is *888 Yes that is *888 *888 The asterisk in front of the triple 8 is included. You won't be charged for making the call and the customer care representatives are always willing and ready to listen to what you have to say (I just don't know if they'll take orders for a pizza and a bottle of Coke or if they'll still be lending their ears if you tell them that you just had a bad day or that you recently broke up with your partner :) ). They really talk to you in a very sincere manner; very accomodating. They will even end the call [and probably with a smile too] saying, "Is there anything else I can help you with sir/madam?" :wink: :wink: :wink: :wink: Link to comment Share on other sites More sharing options...
Guest dinoalbert Posted December 21, 2003 Report Share Posted December 21, 2003 I have complained about this also before...eto advise sa akin ng isang CSR...pero di ko pa na-try to, di ako sure kung mag-work nga to....kayo nalang muna mag-try :) send text "SMTEXT_OFF" or "SMTEXT-OFF or "SM TEXT-OFF" yata..di ko maintindihan sulat nya....then send daw to 211 or send "STOP" to 288 better ask the CSR kung totoo nga to :wink: Link to comment Share on other sites More sharing options...
Guest madazzcow Posted December 21, 2003 Report Share Posted December 21, 2003 teptep kindly read my last post...its no use to call that number because all they give you is a bunch of bullshit! :x it seems like the more you complain the more spam they send you...its like there doing it on purpose. i hope any smart communication employees, officers,etc. would read this thread. if there are any in modaco... :?: Link to comment Share on other sites More sharing options...
Guest teptep Posted December 21, 2003 Report Share Posted December 21, 2003 Dinoalbert, Para sa Globe yung sinabi mo. It's so smart, nice and corteous of this company to give that kind of option to their subscribers. But I have no plans of switching again to Globe... at least not yet. Madazzcow, I've read your last post and commented somewhere that we had similar experience about talking to customer care representatives regarding spam. My last post was meant to... you know what I mean :) Besides, wouldn't it be nice to have a caring, polite and warm person to talk to (read: to vent off your anger or displace your hostilities) whenever you receive spam from SMART :D I always give them a call each time they send me SPAM and will continually do so until they stop harassing me with useless crap. It has a calming effect; very therapeutic... and it's free 8) Link to comment Share on other sites More sharing options...
Guest teptep Posted December 21, 2003 Report Share Posted December 21, 2003 I got this SPAM from SMART center two days after I made the request (by calling CUSTOMER CARE *888) to have my cellphone number removed from SMART Communications' SPAMMING LIST. :x "Crushing on some1 bt 2 shy 2 say it aloud? Let LUV QUOTES do the talking! Jst send LUV to 777 n receive quotes that ll make any heart THUMP a little faster." :x Link to comment Share on other sites More sharing options...
Guest teptep Posted December 21, 2003 Report Share Posted December 21, 2003 Members and visitors of this site, share nyo naman dito yung ibang natatanggap nyong SPAM from SMART, lalu na yung parang related sa gambling o yung pag-text sa mga artista at boldstars :) Maybe readers from the National Telecommunications Commission (NTC), consumer's groups, office of Senator John Osmeña [thank you for the cellphones sir], or the staff members of the original authors of RA8792 [bakit po nakalimutan nyong isama ang spamming sa listahan ng mga bawal :D ?] will stumble upon this thread by "accident" and will try to do something about it. Link to comment Share on other sites More sharing options...
Guest virgil Posted December 22, 2003 Report Share Posted December 22, 2003 lo and behold!!! tried calling *888 to request all SMS advertisements and they did process my request---they call it "SMS Broadcast Exclusion" and they would only require you for a valid reason(why you weant to be excluded) for approval. I dont get SMS broadcast from SMART since then....try and try till you die as they say---- mag galit-galitan ka na par madali..hehehe..no offense... Link to comment Share on other sites More sharing options...
Guest jasin14 Posted December 22, 2003 Report Share Posted December 22, 2003 hehe ... nde lang globe ang option! may sun cellular pa hehe Link to comment Share on other sites More sharing options...
Guest dobby_gobby_man Posted December 22, 2003 Report Share Posted December 22, 2003 alam nyo guyz... eto ang tatapos sa problema nyo... di ba tumawag na kayo sa smart? right? then they told you na icconfirm nila sa inyo agad kung na delete na yung number nyo sa list ng smart sa mga spam messages. then hindi parin effective tama ba ako? eto lang gawin nyo.... call em-up again and tell them again, not in a NICE WAY :evil: but in an IRATE way!!! you know what i mean? magalit kayo! kasi sabi ng pinsan ko na nagttrabaho sa smart, hindi masyadong pinapansin yung mga messages nyo kung masyado kayong maamo magsalita... pero kung magagalit kayo, then yung supervisor mismo ang gagawa ng paraan... mas malaki yung chance ng mga taong naka-PLAN dahil may special treatment pero meron din sa mga hindi nakaplan. basta magirate lang kayo! sa ngayon hindi pa ako nakakareceive ng messages na galing sa smart. i'll let you all know tomorrow kung mayroon o wala akong nareceive na messages sa smart.. alam ko na hindi maganda yung sinabi kong tip pero kung palagi nalang kayong magiging pasensyoso sa mga tao sa smart tapos di naman ginagawan ng paraan.... e di mas maganda nalang na kayo naman magalit paminsan minsan di ba? Link to comment Share on other sites More sharing options...
Guest teptep Posted December 22, 2003 Report Share Posted December 22, 2003 Guys, Thanks for the tips. I've always suspected that even in a civilized corporation like SMART it still pays to be nasty at times, especially when being corteous and articulate do not work. Now I know it's true in the case of SMART Telecommunications Philippines. I NO longer believe that the customer care representatives of this company deserve the name their department was given with. Instead of caring for their customers, they wear you out :) I'll remember to be extremely NASTY :twisted: the next time I call them. At least now we know that SMART subscribers, particularly those with two-year contracts with the company, do not need to put up with SPAM from SMART Telecommunications Phils. You can either choose to be overly nasty with SMART's customer care (should be replaced with wear or tear) representatives (call *888) or move over to the ever-classy GLOBE or other providers like SUN. I should probably start compiling a list of invectives to use, just in case they decide to harass me again with their SPAM? Would Pu.. In.. work with them or are they used to it already? Link to comment Share on other sites More sharing options...
Guest dobby_gobby_man Posted December 23, 2003 Report Share Posted December 23, 2003 guyz wala na talaga akong narereceive na spam messages. kasi pareho kami ng pinsan ko na naka addict mobile plan e sya lang nakakareceive ng messages (3 times na). Link to comment Share on other sites More sharing options...
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