Annoying commercials sent by SMART center

[Guest virgil]

kahit di kayo mag IRATE e okey naman....pede naman pakiusapan e. as long as the reason is really valid---my brother just requested early this morning at okey naman---d pa sya nakaktangap ng spam.

hehehe merry xmas!!

[Guest nokiauser]

it pays to be polite guys... always - we all deserve some respect, remember that we all have to do our jobs but that doesn't necessarily mean that's who we are...

[Guest pyke]

ya,i still agree that we be polite about this.it isnt the customer care officer's fault,anyway.all he can do is come up with a request to remove you from the spamming list.then he'll forward that request to the concerned department.he doesnt have to take the heat,i should say.though i admit na talagang mga bobo ang mga tao sa *888. hehehe!

[Guest teptep]

Top 10 "valid reasons" to give to SMART Telecommunications Philippine's Customer Care Representatives when requesting that your cellphone number be taken off their spamming list:

1. Your useless ads waste my battery :cry: .

2. My soft keys looked like "gulaman" now because of your stupid messages :x .

3. We're not paying your company to barrage us with useless crap :x !

4. Your ads disturb me during "meetings" (can be replaced with "matings", etc.) :oops: .

5. It's unethical to send ads to paying customers who do not want them in the first place :wink:.

6. I simply hate those ads.

7. My parents hate them.

8. My girlfriend/boyfriend hates them.

9. Don't you know that everybody hates unwanted ads?

10. P... I.. nyo, isusumbong ko kayo kay "Ka Roger".

joke (3x) :) :D :lol:

[Guest teptep]

we all have to do our jobs but that doesn't necessarily mean that's who we are...

That's what kidnappers, robbers and FX holduppers always tell their victims, "trabaho lang po, walang personalan"

Peace brother :)

[Guest dinoalbert]

Posted from my SmartPhone!

Hmmm...getting nasty, irate, makipagmurahan sa CSR? tingin nyo maka-solve talaga yan ng problema?

I dont think so Ü

[Guest nokiauser]

@teptep

c'mon man, kidnapers, robbers...? they really don't have to do what they do, now do they? and besides you know what i mean by being polite, we and jobs... :)

[Guest dobby_gobby_man]

Sus naman guys!

simple lang ibig kong sabihin sa IRATE thing!

ganito kasi... mga customer service na rin na kakilala ko ang nagsabi sakin na hindi masyadong pinapansin ang mga complaints mo (45%) dahil sa dami nilang ginagawa!

at binibigyan ng pansin ang mga taong nagIIRATE dahil nattrigger ang mga nasa customer service dahil hindi na nila alam kung ano ang isasagot nila sa caller kasi nga may binabasa sila or in other words SPILL. kaya yung supervisor either kakausapin ka o yung customer service representatives ang kakausapin at sasabihin na gagawan ng paraan at instant na gagawan yan ng paraan.

pero kung normal voice ka lang... sabi nung kakilala ko... naka tambak daw yun o kung hindi naman naka pila lang sa wala.

bakit naka tambak o hindi pinapansin? kasi ang smart maraming problema yan... alam natin yun. at yung problem natin about yung spam messages is only minor.... kaya mas uunahin nila yung mga ibang customers like problem sa PAGBAYAD o yung may problema sa CREDIT CARD OR PAYING OF BILLS. kaya hindi masyadong papansinin yung problem about spam messages. kasi nga nakalabel yan as minor problem only... ok???

pero magiging major yan kapag nagirate ka... y? sinagot ko na sa taas yan... basta nasa inyo na yun kung ano gagawin nyo...

[Guest teptep]

I am also in favor of filing complaints and/or talking to the managers/supervisors in a civilized way if I don't like the service I'm receiving. After all it is the higher ups that call the shots and not the subordinates.

I haven't dealt with SMART customer care reps in an irate manner, at least not yet because they usually try to treat me with courtesy (they have to because the conversation is being tape-recorded). But I have no qualms about being angry when I feel like I have to.

Customers have the prerogative to complain and be angry if they feel like they are being treated like sh.. What else would you do if you made several complaints already in a polite manner and still you feel like nothing's being done with them? Would you just sulk in a corner and wish those people will be a little more considerate of you?

[Guest teptep]

People,

We're getting a little bit touchy on whether it is best to be polite or angry when lodging our complaints. Perhaps we can't help it because we have our own ways of dealing with things which from our own experience have met some degree of success. But I hope we don't lose sight of the real reason why we continue to spend time on this thread.

The real reason is:

We all do not want to be SPAMMED by our favorite service provider. That much is clear from all the posts I've seen so far.

Would it be alright then if we focus again on other ways of compelling SMART Telecommunications Phils. to do something about their SPAMMING practices? The suggestion on being polite and its opposite has already been made. There are probably other ways.

And to all the people that I may have offended in this thread, my sincerest apologies :)

[Guest dobby_gobby_man]

YUP thats right

[Guest Red_Viper]

Guys, does anybody knows how to disable Cell broadcast on our beloved SAP? :? I think that these so called mobile SPAMs of SMART are sent via nationwide Cell broadcast. (Except for those regional one's) :wink: Does anybody tried it :?:

[Guest teptep]

There must be a way to do that. SMART, however, is not giving us the information.

I find it really unthinkable that their system does not have that kind of feature that will effectively STOP SPAM.

SMART's network/system is just as good, if not better, than GLOBE's.

[Guest dobby_gobby_man]

i agree with teptep

[Guest nokiauser]

"No To Spam"

[Guest pyke]

there oughta be a law against spamming...,or is there already?

[Guest teptep]

Hi Guys!

Here is another JUNK TEXT MESSAGE I recently received from SMART Telecommunications Philippines... just when I thought they had finally removed my cellphone number off their SPAMMING list.

===========

Maui, baby. On a warpath. What happened? Hear it str8 frm the mouth of The Babe. She txts u. Really her. Send MAUI to 326 now! Or txt SHOWBIZ 4 more stars!

Sender: 326

===========

I called up CUSTOMER CARE [*888] again to report this and the supervisor on duty assured me that she'll personally attend to it; which I think she did. I received 3 calls from the customer care department already and was told each time that they have not received any update yet from the technical department and that they will be calling me again soon. I appreciate the efforts put up by the customer care reps and I hope they are really doing something about it this time.

[Guest teptep]

there oughta be a law against spamming...,or is there already?

meron na nga ba?

yung mga pamilyar dyan sa batas ng ating bansa, ano'ng masasabi nyo?

[Guest pyke]

i'm not sure if the spamming law in the US applies here in the philippines.that law should apply to all since everyone is bound to it.

[Guest teptep]

i'm not sure if the spamming law in the US applies here in the philippines.that law should apply to all since everyone is bound to it.

Unfortunately, spamming laws in the US do not apply here in our country and the E-commerce law passed by the Philippine Congress did not include spamming as a punishable offense. I don't know about other statutes that may be invoked.

Anyway, I've stopped receiving SPAM since last week. Finally, SMART's customer care reps have taken my cell number out of the company's spamming list. It's possible after all to be SPAM-free with SMART, it takes just a few free calls to *888 and it's all worth it :)

I just hope SMART will make it easier for their users to deactivate SMS broadcast exclusion. If roaming, gprs and other services can be activated by text, why not sms broadcast exclusion? After all SMART owe it to us, subscribers.

[Guest teptep]

I got this article from the Philippine Daily Inquirer... I just hope there's still time to enact the bill into law.

=================

Mobile phone networks, users

should brace for SMS spam

Posted:0:01 AM (Manila Time) | Feb. 02, 2004

By Leo Magno

INQ7.net

THE MOBILE phone industry is now the target of an activity which started out in the Internet -- the dreaded “spam.”

Spam is the nickname given to unwanted or unsolicited e-mail messages. These messages range from the deceiving (such as those which offer get-rich-quick schemes) to the ridiculous (such as those which offer breast or penis enlargement capsules).

The Internet has been the only medium for spam until mass electronic marketers turned to the booming telecommunications sector. Their target: the cellular phone.

From the computer, spam has migrated to the mobile phone via SMS or text messages. There are about 1.5 billion mobile phone handsets currently in use globally. About 113 billion SMS messages were sent via mobile handsets around the world in 2003. The Philippines contributed a huge chunk to this (about 30 percent of the worldwide total), with an estimated 100 million text messages sent everyday last year coming from about 20 million cellular phone subscribers.

It is thus apparent why spammers have turned to the cellular phone. Text messages occupy a lot of telco traffic, and such traffic is a good medium for promotional messages.

This prompted Philippine legislators to do something about the problem. Recently, Sen. Aquilino Pimentel introduced a bill seeking to prohibit cellular telephone operators from sending unsolicited materials to their subscribers.

Under the bill, operators and other parties engaged in unsolicited text messaging campaigns face a fine of up to P100,000 per violation. The mobile telephone operator’s officials also face up to one month in prison on the fourth offense.

Rep. Joseph Santiago (NPC, Catanduanes), former chair of the National Telecommunications Commission, has endorsed the proposed bill.

“It has become imperative for Congress to promptly take strong action against the proliferation of unwanted promotional messages, whether through short messaging or e-mail,” Santiago said in a statement given to the Inquirer.

The congressman also warned that the spread of unsolicited commercial messages via cellular telephone text messages threatens to expose minors to materials that promote gambling.

Santiago said cellular telephone operators “have no right to abuse and exploit their subscribers by swamping them with unwanted advertisements or promotions.”

“These are abuses because subscribers are a captive audience who have no choice but to read uninvited messages,” he said. “In the US, there’s a new federal rule prohibiting spam. They’ve also banned unsolicited sales calls by telephone. There’s no reason why we cannot adopt similar legislation here, particularly insofar as text messaging is concerned.”

Santiago was referring to the “CAN-SPAM Act,” which stands for Controlling the Assault of Non-Solicited Pornography and Marketing Act. US President George W. Bush signed the act into law last month.

People who flood the Internet with unsolicited adverts can be sued under the US legislation for damages of up to $2 million, an amount that can be tripled to $6 million for intentional violations. Spammers who send deceptive and in some cases pornographic messages could face jail terms.

According to the Ferris Research Institute, spam costs US companies about $9 billion in lost productivity. The research firm added that the amount of spam grows exponentially every month. Eighty percent of the e-mail received daily by corporate America is spam.

The US, however, is not yet training its sights on mobile phone spam. Mobile spam is now common in Europe and Japan, but text messaging in the US is not as popular. Only about 20 percent of US cell phone users sent or received text messages in 2002, although this still marks a sharp increase over 2001, according to Jupiter Research in New York.

But elsewhere in the world, spam is moving into the mobile phone space. More cell phone users are using SMS, and advertisers are quickly adopting text messaging technology to broadcast their pitches to numerous users. The messages are similar to those sent through the Internet, but some companies are sending games and movie or TV show tie-ins, hoping that cell phone users will view the messages as more valuable than e-mail solicitations.

However, many users regard these unwanted text messages as more intrusive than conventional e-mail spam because incoming messages can cause phones to ring during meetings or at other inopportune times.

Aside from legislation which may take months to be passed, filtering may prove to be the initial solution -- or at least a buffer -- to mobile spam. However, mobile phone spam filtering faces the same challenges users have with e-mail spam: How do you determine which messages are unsolicited or offensive?

In this case, the cellular operators themselves may have to use their own filtering system to keep subscribers happy. However, some of the spam which appear in text messages come from the operators themselves.

Another problem with filtering is the fact that mobile phone numbers are much easier to guess than e-mail addresses. In the Philippines, for example, all one has to do is to encode the prefix (0917, 0918, 0919, etc.) and then punch in a seven-digit number after that.

Until then, the cellular phone industry will have to find a way to curb the growth of SMS spam before it reaches the proportions of the original spam sent via e-mail.

[Guest kalinte]

I bet Sen Pimentel is a smart subscriber.

[Guest teptep]

Mukha nga pre. Sino pa kaya sa mga senador ngayon ang smart? :lol:

[Guest mlkanapi]

There must be a way to do that. SMART, however, is not giving us the information.

I find it really unthinkable that their system does not have that kind of feature that will effectively STOP SPAM.  

SMART's network/system is just as good, if not better, than GLOBE's.

Try sending STOP to 288. It might work :?

[Guest teptep]

I wonder if this is new or if it's been there all along. :)

Anyway, I tried it and got a message that I won't be receiving any more promo messages from zed.

Thanks for the tip!