Jump to content
Sign in to follow this  
jontelfer

T-mobile CS ? gone downhill

Recommended Posts

Have I been unlucky or has T-mobile customer service dropped through the floor? Had a dismal experience roaming in Uruguay, came back and called to to check that there were no blocks on my account. It went along these kind of lines:

cs - what's your password

me - can't remember, do you have a prompt?

cs - No prompt sorry, passwords are usually something memorable

me - no idea

cs - just list your memorable things

me - no I'm not going to list that

cs - I use my son's name for all my passwords/memorable info

me - right

cs - yes that way you don't forget

me - so what's his name then?

cs - aaron

- Does this seem a bit dim to anyone else?

[ we go through the amount of last bill to open my account]

I relay the roaming problems

cs - Well there's no point phoning now! What are you expecting me to do?

me - check if there is anything on my account that was blocking data, sms, incoming calls, voicemail access

cs - spiel on manual network selection

me - I took my vodaphone blackberry on the same trip and it just worked

etc etc - I guess the actual advice was OK but he was pretty arsey for most of it, so when the texts asking for feedback came through I marked the first two pretty low and they didn't bother sending the third. Surely as a customer services organisation if you've had bad feedback you should follow it up?

Rant over - just unlucky I guess, but they were much better when I spoke to them about some phone issues just after I started the contract.....

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.