Radio signal crashes all the time

[Guest Longhorn-Fire]

Hello everyone,

Sorry if I do some English mistakes ;)

I've had an Orange San Diego since last June, it works very well, but, since a few days, the radio/mobile network doesn't work all the time. After the boot, I have my network (Orange F), but few minutes later, I can't access to any network (in the notification bar : network grey with a cross). When I forced to search a network, I obtain an system error. Only a reboot can solve the problem, or, sometime, the network comes back during a few minutes...

I do an investigation. According to logcat, my modem has crashed.

E/NfcService( 1445): Selection of SIM card SE failedjava.io.IOException: UICC not detected

E/ConnectivityService( 1334): Attempt to connect to mobile failed (radioTurnedOff).

E/AT_MANAGER( 1254): onError: Modem still alive, try to recover after 500 ms

E/AT_MANAGER( 1254): onError: Modem still alive, try to recover after 500 ms

E/STMD	( 1259): ReportModemCoreDumpToServer - Enter

E/STMD	( 1259): ReportModemCoreDumpToServer - Exit

I/CDRDR   ( 2942): /system/bin/mcdr Version:Mar 23 2012 23:44:41

I/CDRDR   ( 2942): Start memory area: 00080000

D/AndroidRuntime( 2941):

D/AndroidRuntime( 2941): >>>>>> AndroidRuntime START com.android.internal.os.RuntimeInit <<<<<<

W/ActivityManager( 1334): Unable to start service Intent { act=com.borqs.bugreporter.BUG_NOTIFY (has extras) }: not found

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/00080000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: FFFF0000

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/FFFF0000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: FFFF2000

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/FFFF2000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: 60000000

D/CDRDR   ( 2942): Bad FCS, rerequesting SN=0x001D7C08

E/ia_watchdog( 1257): Timer interrupt

E/ia_watchdog( 1257): waiting for a timer interrupt

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/60000000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: 604E64C0

D/CDRDR   ( 2942): Bad FCS, rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x003CB008

D/CDRDR   ( 2942): Bad FCS, rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Resend Wait: rerequesting SN=0x0052F808

D/CDRDR   ( 2942): Bad FCS, rerequesting SN=0x00685C08

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/604E64C0_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: 40041000

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/40041000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: 43DC0000

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/43DC0000_ts20120813115811.cd

I/CDRDR   ( 2942): Start memory area: 43D80000

I/CDRDR   ( 2942): Comleted memory area: /data/logs/modemcrash/43D80000_ts20120813115811.cd

D/CDRDR   ( 2942): PING NOT Found!

I/CDRDR   ( 2942): Modem Crash data captured succesfully

I/CDRDR   ( 2942): Modem Core Dump files were saved in: cd_SUNRISE_SMB_REV30_V2_B1202_1208.K_20120813115811.tar.gz

D/CDRDR   ( 2942): Recovered from 4 FCS errors

D/CDRDR   ( 2942): Recovered from 0 Frame Overflows

E/NfcService( 1445): Selection of SIM card SE failedjava.io.IOException: UICC not detected

E/ConnectivityService( 1334): Attempt to connect to mobile failed (radioTurnedOff).

W/IInputConnectionWrapper( 1334): showStatusIcon on inactive InputConnection

W/InputManagerService( 1334): Window already focused, ignoring focus gain of: com.android.internal.view.IInputMethodClient$Stub$Proxy@341f66e0

E/Tethering( 1334): attempting to remove unknown iface (rmnet0), ignoring

Moreover, the SIM Card looks like unavailable (according during my test with *#*#372#*#*), the app Sim Toolbox (Orange+ in France) can't be launched, and I have in logcat this message in (boucle) :

E/		( 1263): Can't open /dev/gsmtty7, -1

Before the crash, I have all the gsmtty in /dev, after the crash... nothing.

I tried to reset my OSD (Power + Vol Up) : the problem still exists.

I haven't tried to flash with the Xolo firmware, because I don't want, for the moment, to brake the waranty (I don't know if we can go back to the original OSD firmware...).

So... Is it an firmware problem or an hardware problem ? Have you got the same problem sometimes ?

Thanks !

PS : I attach a dump file of my modem (but I don't know how to read it).

cd_SUNRISE_SMB_REV30_V2_B1202_1208.K_20120813122433.tar.gz

Edited August 13, 2012 by Longhorn-Fire

[Guest LobsterB]

Longhorn-Fire,

I have this problem with my Xolo X900 for the last few weeks.

Did you manage to fix the issue?

Regards

LobsterB

[Guest Simon O]

Are you still on Gingerbread or have you updated to Ice-Cream Sandwich as provided by Orange France?

[Guest The-Bledard]

Check your IMEI number when problem occurs. I've the same problem and my IMEI number changes while having this issue ! By the way, I bought it from Orange F too and I'm using Sosh.

[Guest brit07]

i to have this problem any ideas?

[Guest LobsterB]

Mine went for repair and came back. But the problem still persists. The only change they added seems to be like adding a COLD_RESET of the baseband part (XMM6260) with a timeout after the crash is detected. So many a times after the baseband radio SW crash the radio SW comes up after this COLD_RESET, but many a times this COLD_RESET also starts failing and a power recycling becomes a necessity.

[Guest Longhorn-Fire]

Hello,

Sorry for my late reply. When I occured this problem, I called Orange post sale customer service (Orange SAV), and according to Orange, my mobile phone wasn't detected correctly in his network. There was a problem in his database. So they updated this database, and after... this problem didn't come back !

Try to call Orange (call 3900).

I used the Gingerbread Orange firmware when I had this problem.