Guest pmaccaj Posted December 6, 2004 Report Share Posted December 6, 2004 I have just purchased a c500 and am really happy with it. The phone was originally on Orange PAYG but I am now running it on Virgin Mobile. The only problem I have discovered since switching networks is that I can no longer use GPRS. I have deleted the orange GPRS settings and replaced them with virgin settings but all I get when I try to connect is "ERROR Unable to place call" sometimes followed by "unable to connect, Verify network coverage and try again." After trying the settings recommended by virgin (see below) I tried many of the settings posted around the web and even tried using MPx200, SPV, E100 and E200 settings via the autosetup service on the virgin website. Note: I have not seen any DNS settings for Virgin, are these settings not needed? Settings recommended by Virgin Name: Virgin WAP GPRS IP Address: 193.030.166.003 Username: user Password: (none) Homepage: Virgin Mobile Bites Server Address: http://www.virgin.com/mobile/wap/ Also is there a way of removing all the orange branding and features from the phone. Thanks in advance pmaccaj Link to comment Share on other sites More sharing options...
Guest jfran Posted December 6, 2004 Report Share Posted December 6, 2004 Have you tried the connection without the DSN (IP) address, and use password - password rgds jim Link to comment Share on other sites More sharing options...
Guest pmaccaj Posted December 6, 2004 Report Share Posted December 6, 2004 Thanks for the speedy reply Jim. I tried removing the address and changed the password but got the same error. This has been annoying me for 3 days now, someone please help me out so I can really enjoy my new phone. Link to comment Share on other sites More sharing options...
Guest jfran Posted December 6, 2004 Report Share Posted December 6, 2004 can u confirm that you have gprs enabled on your account, and that you have connected before on another handset, if that is the case, try the below and see if it helps.... Settings for GPRS and MMS start ->settings -> data connections -> menu | connections - gprs connections (3 are needed) Internet connects to: the internet access point: goto.virginmobile.uk username: user MMS connects to: secure wap network access point: goto.virginmobile.uk username: user Done WAP connects to: WAP Network access point: goto.virginmobile.uk username: user Done twice Proxy Setings Virgin Proxy Connects from: the Internet Connects to: WAP Network Proxy: 193.30.166.4:9201 Type : WAP Done 3 times Data Connection pages Internet Connection: Internet Work connection: automatic WAP connection: wap Secure Wap Connection: MMS To Set up MMS start -> configurations -> MMS Settings Connect via : Secure wap network menu -> MMSC settings Name: Virgin MMSC URL: http://mms.virginmobile.co.uk:8002 WAP Gateway: 193.30.166.2 Port: 9201 rgds jim Link to comment Share on other sites More sharing options...
Guest pmaccaj Posted December 6, 2004 Report Share Posted December 6, 2004 Thank you for your reply. GPRS is enabled and I have used it sucessfully on a Nokia 7600. I have tried all the settings listed below but with no luck. I think I have put in all the details correctly but I have attached a few screenshots to make sure. What did you mean by "done", "done twice" and "done 3 times"? I am going to know this phone inside out by the time I have sorted this one out.virginGPRS.jpg Link to comment Share on other sites More sharing options...
Guest edsyrett Posted December 6, 2004 Report Share Posted December 6, 2004 I've tried all the different sets of connections on my c500, but none of them work. For MMS, I get "not all messages could be sent", and for browsing the internet, I get "connecting", then "finding site", then some time after "the page you are looking for cannot be found". I've tried so many different setups now I think I'll wait for Virgin to get their act together with the proper settings for the c500. Link to comment Share on other sites More sharing options...
Guest pmaccaj Posted December 6, 2004 Report Share Posted December 6, 2004 There must be someone out there that has got their c500 running GPRS on Virgin Mobile. I know that there is nothing wrong with the network and that the settings worked fine on my 7600 yet the c500 refuses to connect. Does anyone know if there are any Orange settings within the phone that could be interfering with the Virgin connection. Link to comment Share on other sites More sharing options...
Guest martin Posted December 7, 2004 Report Share Posted December 7, 2004 There are a few things that re not quite right there and I would try to have only to one proxy connection :wink: I would start by deleting all existing diaup, proxy and GPRS connections and then try this topic. http://www.modaco.com/viewtopic.php?t=117960 Link to comment Share on other sites More sharing options...
Guest spwoodman Posted March 1, 2005 Report Share Posted March 1, 2005 The following settings should work for Virgin MMS and GPRS on Microsoft Smartphone... The Setup Details for the Virgin GPRS and WAP connections are: Start Settings Data Connections Menu Edit Connections GPRS Connections Title: Virgin GPRS Connects to: The Internet Access Point: goto.virginmobile.uk Username: User Password: Primary DNS: 0.0.0.0 Secondary DNS: 0.0.0.0 IP Address: Title: Virgin WAP Connects to: The Internet Access Point: goto.virginmobile.uk Username: user Password: wap Primary DNS: 0.0.0.0 Secondary DNS: 0.0.0.0 IP Address: Start Settings Data Connections Menu Edit Connections Proxy Connections Title: Virgin WAP Proxy Connects from: The Internet Connects to: WAP Network Proxy: 193.030.166.003:9201 Type: WAP User Name: user Password: Start Settings Data Connections Menu Edit Connections Dial Up Connections Title: Virgin CSD WAP Connects to: The Internet Phone number: +447953968988 User Name: user Password: wap The Setup Details for the Virgin MMS connections are: Start Settings Data Connections Menu Edit Connections GPRS Connections Title: Virgin MMS Connects to: MMS Network Access Point: goto.virginmobile.uk Username: user Password: Primary DNS: 0.0.0.0 Secondary DNS: 0.0.0.0 IP Address: Start Messaging Media Messages Menu Options Account Setup Media Messages Menu Edit Connections Title: Virgin MMS MMSC address: http://mms.virginmobile.co.uk:8002 Data Connection: MMS Network Gateway: WAP 1.0 Gateway IP Address: 193.030.166.001 Port: 9201 Having set all the above up, assign them in the following way: Start Settings Data Connections Internet connection: Virgin GPRS Work connection: Automatic WAP connection: Virgin WAP Secure WAP connection: Automatic Start Settings Data Connections Menu Edit Connections Dial Up Connections Virgin CSD WAP Start - Internet Explorer Menu Options Connections Tick Automatically Detect Settings Select Network: WAP Network Start Messaging Media Messages Menu Options Account Setup Media Messages Server: Virgin MMS Send/receive: Automatically Outgoing message size: Less than 100kb Allowed messages: Personal Link to comment Share on other sites More sharing options...
Guest BanziBarn Posted May 28, 2005 Report Share Posted May 28, 2005 Thats a great post. I've entered all the above and got emial, internet and messenger working great. Only thing is that I still get a text when someone sends me a media message and I then have to go on line to see it. I looked on the Virginmobile web site and it said you need to send a media message to activate the service on your account. So I tried to send one, and it was sending for ages, only to fail and cost me £1.30 instead of the 30p stated by Virgin. Any ideas why everything else is working except MMS? Thanks for any ideas ;) Link to comment Share on other sites More sharing options...
Guest spwoodman Posted June 11, 2005 Report Share Posted June 11, 2005 Hi BanziBarn, We had a similar problem with Virgin. Sending one MMS and getting charged for loads! After phoning their customer support they acknowledged a problem with multiple charging, and refunded the money to our account. That was a few months ago. It's worrying if they've still got the same problem! Simon. Link to comment Share on other sites More sharing options...
Guest BanziBarn Posted June 12, 2005 Report Share Posted June 12, 2005 Hi BanziBarn, We had a similar problem with Virgin. Sending one MMS and getting charged for loads! After phoning their customer support they acknowledged a problem with multiple charging, and refunded the money to our account. That was a few months ago. It's worrying if they've still got the same problem! Simon. <{POST_SNAPBACK}> Well, in my case the MMS didn't even send so I think this may be a slightly different issue :cry: Don't really need MMS, and everthing else is working so I'm just leaving it I think - but I do like to know that everything is working ;) Link to comment Share on other sites More sharing options...
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