Guest dalecon Posted July 5, 2005 Report Share Posted July 5, 2005 Hi all When i press and hold the number 1 key it is supposed to dial the Orange answer phone. However it displays the + sign I click start/settings/phone/call options and notice the Voice mail number is set to a + I enter the orange answer phone number +44797100123 and press Done and it says sending settings to network All looks good, i press and hold the number 1 key and the answer phone dials However, when i turn my phone off it re-sets itself back to the + Does anyone know why this is happening, how do i set this number so it keeps? Thanks for any help Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 6, 2005 Report Share Posted July 6, 2005 Hi Soted this (hopefully) Phoned Orange - they did something their end - dunno what Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 7, 2005 Report Share Posted July 7, 2005 Nope Spoke too soon back to Orange Link to comment Share on other sites More sharing options...
Guest star-girl Posted July 7, 2005 Report Share Posted July 7, 2005 Hi I have this problem with my c500 too. I called orange and they sent me some sim updates but it still fails to work. At the moment all Im doing is calling 123 to access answerphone. I think I may call orange again but let me know if you get this problem solved. Thanks Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 7, 2005 Report Share Posted July 7, 2005 I know i can call 123, but being picky i want to just press the 1 key Orange have also sent me sim updates but hasn't worked They are going to call me back tonight, so heopfully they will be able to sort it I'll let you know Link to comment Share on other sites More sharing options...
Guest Rui_Costa Posted July 7, 2005 Report Share Posted July 7, 2005 HAA HAA ican solve this one! I had this problem and did the most spectacular thing - asked the lasy in the shop! The orange answer phone number is: 07973100123, Correct? Go to START> Settings> Phone> Call Options> Now enter the above number in the voicemail number bit. then presss done, when ready. It should now 'save' you VM number and speed dial it when you want to speed dial as well. I am indeed a star, now to solve that dust problem....... Link to comment Share on other sites More sharing options...
Guest Zephie Posted July 7, 2005 Report Share Posted July 7, 2005 Yeah I tried entering the answerphone number via settings/call options. It still reverts back just a + Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 7, 2005 Report Share Posted July 7, 2005 I've already manulally set the number in call options (see my first post) It defaults back to a + after a few hours It defaults back to a + when the phone is swiched off and back on Link to comment Share on other sites More sharing options...
Guest James Posted July 8, 2005 Report Share Posted July 8, 2005 Me and a friend have the same problem... its bloody weird! I sure cant fix it! :/ Workaround:- Create a New Contact called 'AnswerPhone' and put the number in. Fix?:- Can anone create a program to set this number on startup please!!!?? Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 8, 2005 Report Share Posted July 8, 2005 I spoke to Orange last night, the woman ssiad she is passing it through to the technical team and they wll get back to me on Monday I said this is a common problem from what i've read on this forum and the lady i spoke to said this is the first she's heard of it. I think we should all call Orange to make the problem known to them I asked whether this is a phone fault of SIM faul, will find out on Monday i guess Link to comment Share on other sites More sharing options...
Guest star-girl Posted July 8, 2005 Report Share Posted July 8, 2005 HAA HAA ican solve this one! I had this problem and did the most spectacular thing - asked the lasy in the shop! The orange answer phone number is: 07973100123, Correct? Go to START> Â Â Â Â Settings> Â Â Â Â Â Â Â Â Â Â Phone> Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Call Options> Now enter the above number in the voicemail number bit. then presss done, when ready. It should now 'save' you VM number and speed dial it when you want to speed dial as well. Just wanted to say thanks for that, I entered it on my phone and it worked. Turned my phone off and on and it still works. Then as I have two lines on my phone I entered the phone number for line 2 also and so far so good. So thank you :) How come I called orange twice and they couldnt tell me that :roll: Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 18, 2005 Report Share Posted July 18, 2005 Just to let you know this has been escalated to HTC as a bug. Can someone tell me what ROM version the new C550 comes with? The person i was speaking to says this is a bug with ROM version 4.2.1.1 which is what my C500 came with when i got it a few weeks ago It'll be interesting to see whether the C550 has this problem. Thanks Link to comment Share on other sites More sharing options...
Guest Mark_SPV Posted July 19, 2005 Report Share Posted July 19, 2005 I received my C550 this morning and it didn't have the [1] key set to call Orange Answer Phone, instead it tried to dial + Having said that after following the instructions below it worked and remembered the number after rebooting the phone. START (4) Settings (1) Phone (3) Call Options In 'Voice mail number' enter +447973100123 Something I did notice was that it said "Sending settings to the network..." when I pressed done. :?: C550 ROM is 4.21.1088 (Build 15159.2.6.4) Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 20, 2005 Report Share Posted July 20, 2005 Yes it says 'sending settings to network' when i press done. But reverts back to a + when i turn the phone off. You say you rebooted your phone, do you mean a hard reboot or just turned the phone off and back on again? I have the C500 version 4.21.1088 (build 15045.2.6.0) Never mind small problem, perhaps one day orange technical will get back to me, it's been 7 working days now Link to comment Share on other sites More sharing options...
Guest awarner [MVP] Posted July 20, 2005 Report Share Posted July 20, 2005 There is another thread in the Typhoon section related to this, it appears this is a bug with the latest update. Link to comment Share on other sites More sharing options...
Guest OG Posted July 20, 2005 Report Share Posted July 20, 2005 I received my C550 this morning and it didn't have the [1] key set to call Orange Answer Phone, instead it tried to dial + Having said that after following the instructions below it worked and remembered the number after rebooting the phone. START (4) Settings (1) Phone (3) Call Options In 'Voice mail number' enter +447973100123 Something I did notice was that it said "Sending settings to the network..." when I pressed done. :?: C550 ROM is 4.21.1088 (Build 15159.2.6.4) <{POST_SNAPBACK}> Hi, I was told it could be a that the handset is not reading the SIM properly to obtain the VM number. Possibly only a problem on a certain SIM profile. Could you let me know what the 2nd row of your SIM says: 894412 is standard but the second row should tell us what profile your SIM is. Mine is 41441 Cheers Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 20, 2005 Report Share Posted July 20, 2005 (edited) 2nd line on SIM card is 21442 What will this tell you ? Edited July 20, 2005 by dalecon Link to comment Share on other sites More sharing options...
Guest OG Posted July 20, 2005 Report Share Posted July 20, 2005 2nd line on SIM card is 21442 What will this tell you ? <{POST_SNAPBACK}> This should help identify wether the problem is linked to a specific SIM profile. So far (by comparing your number and mine), it appears it is profile 14 (2nd & 3rd digit on the number you gave), but obviously it would be good to know if this is also the profile other users are having problems with before anyone can say it is a Profile 14 SIM problem. Could be that the problem is something different altogether! Cheers. Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 21, 2005 Report Share Posted July 21, 2005 Sorted at last You will need to do a hard reboot, which means you'll lose all your data if you haven't backed it up Turn the phone off Hold the 2 soft keys (black keys either side of the SPV text) Still holding the 2 soft keys press the power on butoon for 1 sec. You'll get a black screen, with some text that says press 0 to reformat Press 0 Ater a while you'll get a status bar when it reaches 100% it'll say press OK The phone will reboot Press and hold the 1 key and there's the vm number Double check turn the phone off and back on, press and hold 1 key vm number is still there Thanks Link to comment Share on other sites More sharing options...
Guest Transform Posted July 21, 2005 Report Share Posted July 21, 2005 i have a c500 on o2 but it does not go onto voicemail when i press 1. the voicemail number is 901 but is there a way of setting it in the registry or something? Link to comment Share on other sites More sharing options...
Guest Tech Posted July 21, 2005 Report Share Posted July 21, 2005 I dont have this problem, never have, with my C500. And my current ROM I upgraded last week/the week before to 4.2.1.1 :) Link to comment Share on other sites More sharing options...
Guest Bibendum Posted July 21, 2005 Report Share Posted July 21, 2005 I dont have this problem, never have, with my C500. And my current ROM I upgraded last week/the week before to 4.2.1.1 :) <{POST_SNAPBACK}> Had this problem after getting c500 in January. OCS sent me 3 Sim updates - no joy!! :cry: Download rom update - hey presto answer phone back to key 1 :D Link to comment Share on other sites More sharing options...
Guest M1DUL Posted July 22, 2005 Report Share Posted July 22, 2005 Hi, I was told it could be a that the handset is not reading the SIM properly to obtain the VM number. Possibly only a problem on a certain SIM profile. Could you let me know what the 2nd row of your SIM says: 894412 is standard but the second row should tell us what profile your SIM is. Cheers <{POST_SNAPBACK}> Hi All, I am also getting the same problem with the Voice Mail No. changeing every time you turn of the phone. My Sim No. on the 2nd line on SIM card is 11541 so Mine looks like a Sim Profile 15 Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 22, 2005 Report Share Posted July 22, 2005 i have a c500 on o2 but it does not go onto voicemail when i press 1. the voicemail number is 901 but is there a way of setting it in the registry or something? <{POST_SNAPBACK}> Click Start\Settings\Phone\Call options Scoll down to voice mail and type the O2 vm number, press Done HTH Link to comment Share on other sites More sharing options...
Guest dalecon Posted July 22, 2005 Report Share Posted July 22, 2005 Hi All, I am also getting the same problem with the Voice Mail No. changeing every time you turn of the phone. My Sim No. on the 2nd line on SIM card is 11541 so Mine looks like a Sim Profile 15 <{POST_SNAPBACK}> Have you got the latest ROM? If you already have the lastest ROM, do a backup of your stuff and try the hard reboot Thanks Link to comment Share on other sites More sharing options...
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