iMate

[Guest sxywill2005]

For some reason my iMate JASJAR wouldn't switch on, and the battery would not charge etc, I tried another battery, but no luck.

So I sent my JasJar for repair and they say I physically damaged the unit by over twisting the screen. Now I am a IT professional, and I am not stupid to turn a rotational screen in the wrong direction.

SBE wants me to pay

[Guest fluffcat1]

The jasjar variation is known for this particularly. And SBE are also well known to be quite bad at repairing devices.

google search or checkout xda developers.

edit - even with the screen umbilical broken in the hinge the device should power up / charge / recognise on your computer etc.

2nd edit - the hinge in the jasjar variation doesn't have the same 'stop' as the other universals so may have been redesigned as an engineering fix for later variations - this may mean that even though you haven't over-twisted the screen that as it's listed as a plausable excuse for a chargeable repair for i-mate's device you will have trouble proving otherwise. If SBE are anything like other outsourced warranty agents I have dealt with they will have a %/

Edited June 11, 2006 by fluffcat1

[Guest sxywill2005]

I don't want to pay

[Guest fluffcat1]

Where / who did you buy it from? You may have protection from your CC company. I'd send an email to imate personally, explaining that as the fault was not screen related ( using my info above - you couldn't boot the phone / sync t pc etc :-) then you can't see how it could be a display problem. Complain loudly about SBE's lack of service as well.

Richard