Orange replacements

[Guest looeee]

Just wondering how patient other people are

I'm on number 9

I've started quoting the Sales of Goods act at Orange which really gets them worried

looeee

[Guest hamed khan]

This is a good idea mate. I'm not too happy with Orange Support at the moment, normally they are pretty spectacular, but they let me down big-time this one time.

When I recieved my third replacement from Orange, I phoned them to inform them that the handset still had the same buzzing problem, to which I was told the matter would be passed onto the Technical department and I would be phoned with a response. True to their word, they responded (suspiciously fast), to tell me that the phone call quality was deemed NORMAL. How the HELL can they turn around and say that without HEARING the problem? They had based that answer on nothing else but a bunch of questions, which I had answered for the FOURTH time (if they felt it appropriate to replace the handset the first THREE times they asked me the same questions, to which I gave the same answers, how should the fourth time be any different?). Anyway the lady then told me that there was pretty much nothing I could do, and I was stuck with the handset. I was not prepared to accept this, so argued hard for 20mins about how the answer was totally unreasonable, after which she agreed to mail the technical department again for a more reasonable explaination. What really pissed me off was that I had to waste 20mins of my time, to get her to do that, when she could have just as easily done that straight away (Its been a week and no reply by the way).

Very disapointed with you Orange, and I can't believe they still insist there are no reports of the buzzing problem, how incompotent do you have to be? If Orange are indeed in some sort of relationship with Modaco, they should have heard this a mile off.

[Guest looeee]

Try this:

When you're talking to customer support keep saying things like "Eh? you sound really muffled", "Sorry could you repeat that, you're really distorting", "I'm sorry you'll have to speak slower and clearer, my call quality is sh*t", "I don't understand could you repeat that more slowly you sound like this (Do impressions of the teacher from peanuts)"

[Guest drblow]

Please, can we send the results of this survey to Orange?

[Guest bikespod]

i'm on no. 4 replacement, or it could be 5, i've lost track as well as faith. they have all had exactly the same appalling sound quality. Posted from my SmartPhone!