GPRS WONT CONNECT ANYMORE!??

February 6, 2004

Hi everyone!

I have been connecting to GPRS on Orange without any problems for weeks now (using my SPV) but suddenly last night I cant connect anymore.

I have browsed and searched the forums here for help - but found no joy!

(Please don't leave me to the mercy of Orange Technical Support - I have been there before in this lifetime, I don't think I could survive a second run-in)

When i try to connect (using Internet Explorer) the big G is in the centre of the screen, the little G appears in the top right hand corner for a few seconds while the phone says it is dialling, but then I get a message saying

"alert The page you are lookingfor cannot be found."

Strangely the little G stays in the top corner??

I have tried LOTS of different webpages, even my e-mail won't send and receive (it say I should 'check the server settings and try again' - but I know they are right cos they worked yesterday morning!!!)

ANY IDEAS ANYONE??????

PLEASE HELP ME!!

Cheers

Anton

February 6, 2004

Have you tried turning turning the radio off/on

To do that tap the power button, and select the "Aeroplane mode on" function then when the radio is off turn it back on and try to connect :lol:

February 6, 2004

Thanks for the reply - sadly I tried this just now, but still get the same error message :lol:

Any other ideas - anyone?

I NEED MY GPRS!!!!

February 6, 2004

When i try to connect (using Internet Explorer) the big G is in the centre of the screen, the little G appears in the top right hand corner for a few seconds while the phone says it is dialling, but then I get a message saying

"alert The page you are lookingfor cannot be found."

Strangely the little G stays in the top corner

Check Settings - Data connections

Internet connection should be Orange GPRS

WAP conenction should be Orange WAP

Goto Internet Explorer, Menu-Options-Connections and tick Auto detect settings (press done) Goto Memory option and delete History.

See if that helps :lol:

February 6, 2004

Thanks for the replys,

I have tried the deleting history thing and checked my settings so many times I know them of by heart now!!

STILL WONT CONNECT THOUGH.

I have shutdown and restarted loads of times, tried the aeroplane on / off thing......

I only want to use GPRS!!

Any other ideas guys/gals???

February 6, 2004

Spookey 8-[

It could be problem on the network side.

Try going to IE, unticking 'Auto detect settings' and making 'Select network: WAP network'. Access www.google.com/wml and various other WML pages and see if you are getting the same problem with 'pages not found'.

February 6, 2004

I've been having exactly the same problem since yesterday afternoon. I called OCS this evening and they told me that they've got major GPRS issues at the moment, and have since yesterday at around 6pm.

I'm taking that with a pinch of salt though as that seems to be their standard response when things don't work and they can't be asked to troubleshoot (The "call back later when I'm not on shift solution"). Last time they used that line was when I couldn't send MMS messages - turned out I didn't have the ability to send MMS messages turned on on my account in the end.

I would suggest keep trying - I have a feeling that my issue may be related to a GPRS package I've been trying to get removed off another number for the past 3 months. A tenner on they've removed it off the wrong number!

February 6, 2004

I have a feeling that my issue may be related to a GPRS package I've been trying to get removed off another number for the past 3 months. A tenner on they've removed it off the wrong number!

Im surprised you could even think such a thing :lol:

February 6, 2004

Im surprised you could even think such a thing

Don't even get me started! :oops: I sort of left O a while back after I got the impression that OCS had started employing people who drooled far too much, but they convinced me to go onto the Virgin tarrif, so I did.

At the end of last year, just before the E200 made an appearance I decided I wanted one and convinced myself my memories of O were not really that bad.

In order to upgrade I had to be on a "proper" tarif, which is only fair. So I did, and asked for the GPRS package to be added as well. I then found out that this wouldn't happen until my next bill date, which funnily enough was two days before I decided to switch - nearly a month to wait. So I went through the process of seeing if I could get my bill date bought forward since I didn't actually owe them any money at this stage. No, that couldn't be done, and was told by someone who was blatantly drowning in their own drool that I couldn't upgrade to the E200 until I had been on the new tariff for at least a month. That smelt a bit, but by that time I had had enough, so decided to go for a new connection.

Being as I had a new connection, I didn't need to upgrade my existing contract so called to have it stay on Virgin and the GPRS bundle removed.

First bill comes in - new contract there, old contract on Virgin, but GRPS bundle on Virgin contract. Phoned up, whinged, told that they can't see it there, so must have been removed.

I'll give you three guesses what I find on the next bill that comes in. So I phone up again and ask for it again to be removed (third time lucky!) Anyway, we'll see what happens this month. :lol:

Ah, I feel better I've got that off my chest now. [/rant]

February 7, 2004

Good morning to all who read this!

I STILL have the GPRS not connecting issue and have even resorted to calling the OCS about it.

The instant automated response I got barraged with from the knuckle dragger with the headset was......."We are currently experiencing a GPRS issue at the moment, so you may have trouble connecting to GPRS network until its fixed. It should have been resolved a few hours ago, but it hasn't been, so I would leave it until Saturday/Sunday then call back if its still an issue."

I advised him that several of my colleagues at work who are also on 'O' could connect to GPRS fine on their SPV /E200's.......only to be told that is possible because they could all be on a different HLR to me (I have heard that before when I had an issue with no coverage - even though a freind with the same handset (T68i) was sat next to me using his inclusive minutes like there was no tomorrow - unless thats another ICBA* response)

The simple fact of the matter is that OCS don't seem to spend anywhere near as much time resolving issues anymore.

I have been with Orange for almost 10 years now and have seen a sad and rapid decline in the number of staff that actuallly seem to WANT to help you with an issue.

I recently had 4 replacement batteries for my SPV (as they were lasting less than a day WITH NO USAGE) When I called with the fourth doing the same, I was told that they would send another - at this point I cracked and insisted that they delivered me a replacement SPV handset or I would go to trading standards - strangely they changed tune very quickly at that point and my shiny new phone was delivered within 12 hours!!

Years ago, if I called with a handset problem, they would go through the issue methodically and resolve it quickly (even if that meant delivering a new handset) Now I think that either they cant be assed to help, or Orange have come down hard on the number of replacement handsets that they are going to give out EVEN IF IT IS A HANDSET ISSUE!

Right now I am not a happy Orange customer..... O had better pull a finger out and either resolve the 'GPRS network issue' or they could always try listening to my problem and resolve 'MY' issue.

I thank you all for reading this and trying to help me in previous responses.

For those that couldn't work it out - ICBA* = I Can't Be Assed :lol:

February 7, 2004