Guest MikeK Posted March 18, 2004 Report Posted March 18, 2004 just got a sim update from Orange. Any ideas what it is?
Guest Deemon Posted March 18, 2004 Report Posted March 18, 2004 I got one yesterday...couldnt see anything different..
Guest dazza12 Posted March 18, 2004 Report Posted March 18, 2004 just got a sim update from Orange. Any ideas what it is? You'll sometimes get a message when for instance a transmitter is being worked on, to divert your mobile to another cell. However, your best mate stood next to you on the same network might not get the update. Your best bet is to ring 150 and check if there is anything new on your account - if not there's nothing to worry about.
Guest jbrare Posted March 21, 2004 Report Posted March 21, 2004 Around this time every year Orange push out automatic SIM updates that update your SIM with new roaming partner network numbers around the world. This allows you to register with roaming networks when on holiday etc.
Guest Anarchist22 Posted March 21, 2004 Report Posted March 21, 2004 firstly a sim update cannot redirect u between cells as its done on a mast to hlr basis and if a mast is down or being worked on you phone finds signal from another mast or doesnt work at all, and the my friend can have signal and i dont and we are standing together is due to a hlr being down as you are both conect to the same mast in the same area but the home location register is down so you call type, romaing inertnation bar's ect are un readable so you will be unable to make or recieve calls, and orange send out yearly sim updates due to roaming, not the case on average 1 roaming foreign network partnership is created a year and sim's dont hold the info on what networks they can connect to just on the settings u have a yes for roaming or no which means u can or cant the orange servers do the rest, ur sim update could of been to change a tarrif, enable mms, remove a premium rate bar, the best bet is to read delete turn phone off take out batt, put back in turn on if u cant make calls then pay ya bill, if ya can make calls dont worry about it... or anoy 150 by calling up, :-D
Guest jbrare Posted March 21, 2004 Report Posted March 21, 2004 Sorry but info bout sim updates at random are to update your sim about roaming networks coz they need to update network codes for roaming partners. this info is direct from orange, ring 150 to confirm. Posted from my SmartPhone!
Guest Anarchist22 Posted March 21, 2004 Report Posted March 21, 2004 dont know which numpty u spoke to, but i work for the orange helpdesk and deal with roaming, handset faults, billing, lost, stole, damaged,faulty, wap leve1, network faults 151 from handset. also dealer helpdesk, paym and payg, and have done for the last 3.5 year and know for a fine fact that random sim updates have not a thing to do with roaming as i get them from time to time and do not have roaming activated on my account, feel free to dial 150 and ask again!
Guest jbrare Posted March 22, 2004 Report Posted March 22, 2004 you dont need to have roaming activated on your account for a list of international roaming partner network numbers to be on your SIM. Have spoken to orange again about a seperate billing issue but asked to be put through to tech help desk who again confirmed my last post. Only convaying what orange say.
Guest dazza12 Posted March 22, 2004 Report Posted March 22, 2004 Anarchist22, every heard of punctuation and capital letters? Your reply is very difficult to read. I used to work for Orange in their Bristol Eagleswood engineering department. Sometimes an update is sent out - not to divert you to another cell, simply to tell your phone that a particular cell is out of action or is not a preferred cell due to engineering works lowering the power. I know this as I've sent them out! Your reply is partially correct, but certain updates will stop your phone searching for that particular cell - meaning that the network responds quicker when searching for a cell. It is possible that the particular SIM update referred to is nothing to do with engineering and is in fact something to do with the customer's account. However if 150 have no idea and there is no update on the account, it is possible that the update was sent from engineering. firstly a sim update cannot redirect u between cells as its done on a mast to hlr basis and if a mast is down or being worked on you phone finds signal from another mast or doesnt work at all, and the my friend can have signal and i dont and we are standing together is due to a hlr being down as you are both conect to the same mast in the same area but the home location register is down so you call type, romaing inertnation bar's ect are un readable so you will be unable to make or recieve calls, and orange send out yearly sim updates due to roaming, not the case on average 1 roaming foreign network partnership is created a year and sim's dont hold the info on what networks they can connect to just on the settings u have a yes for roaming or no which means u can or cant the orange servers do the rest, ur sim update could of been to change a tarrif, enable mms, remove a premium rate bar, the best bet is to read delete turn phone off take out batt, put back in turn on if u cant make calls then pay ya bill, if ya can make calls dont worry about it... or anoy 150 by calling up, :-D
Guest Anarchist22 Posted March 22, 2004 Report Posted March 22, 2004 jbrare, sorry but the tech helpdesk are a non customer facing department and i checked it out this morning, as my old supervisor useed to work in with the tech advisors in darlington, and network codes are not stored on 64kb sims....simple as
Guest martin Posted March 22, 2004 Report Posted March 22, 2004 dazza12 A SIM update that tells your phone that a cell is not preferred ? I shut down BTS sites every day and it's the first time I've ever heard of that. I learn something new every day, I suppose :) Posted from my SmartPhone!
Guest Anarchist22 Posted March 22, 2004 Report Posted March 22, 2004 The masts are just signal amplifiers in the most basic terms they have no controll over the phones that conect to them its the hlrs that the mast link upto that decides who makes calls, as when hlr 44 went down a couple of month ago 1000'2 of customers round the country lost the ability to make and recieve calls, the cells are groups of masts creating the net, a bts can be shut down and will just be missed out on the ntwork, as the masts have a 4 mile radious then if ur out of reach a so called cell rellocation sim update would not do anything.... you just would not have signal, if you guys want to belive most of the crap you hear from people on 150 then its upto you, remeber these people will tell subscribers they can set your alarm clock from the workstations, will send out sim updates to resolve no display......
Guest martin Posted March 22, 2004 Report Posted March 22, 2004 Errr not quite right. The HLR has no direct association with the BSS network. It's main functions deal with network access (authentication) and services and also assists in the routing of mobile terminated calls. Each BTS site (mast) has between 1 and 6 cells with x number of transceivers per cell. The cellular network and mobile are mainly controlled by the BSC (Base Station Controller). The BSCs are hosted off an MSC (Mobile Switching Centre). Where I work :) Posted from my SmartPhone!
Guest dazza12 Posted March 23, 2004 Report Posted March 23, 2004 Martin, I referred to 'cell' instead of 'mast' as I am talking to others in this thread who don't know the difference, and would be confused by someone referring to multiple cells. I could go into a lengthy technical discussion about the various differences and how the system works - but what would be the point when it would confuse the guy that asked the question. Are we trying to score brownie points, or explain possibilities to a consumer who has no idea what his SIM update was for. Rather than argue what it isn't, try to explain what it is to the guy that asked the question. After all, you and Anarchist appear to be experts on the complete technical set up at O, so you'll know exactly what the SIM update was for. Anarchist - when did I say I got this information from 150? My old dept used to send out such SIM updates to avoid customer service issues if a 'site' had to be taken down at short notice. I don't know if this is still current practice (as CS is no longer O's priority), but I've not worked at Orange for 2 years. I'm not pretending to be an expert on the subject. I had one job function at O, and therefore knew the facts relating to my job. If I'm required again, I'll know the facts relating to that job - that's what a contractor does. Nobody at O knows the system inside out - however there's a lot there that think they do (Most work on 150). I'm not being dragged into a flame war. You two carry on beating your chests. I'll watch from the sideline. Errr not quite right. The HLR has no direct association with the BSS network. It's main functions deal with network access (authentication) and services and also assists in the routing of mobile terminated calls. Each BTS site (mast) has between 1 and 6 cells with x number of transceivers per cell. The cellular network and mobile are mainly controlled by the BSC (Base Station Controller). The BSCs are hosted off an MSC (Mobile Switching Centre). Where I work :) Posted from my SmartPhone!
Guest martin Posted March 23, 2004 Report Posted March 23, 2004 Chill out dazza12 In the time I have been at MoDaCo I have always avoided giving technical explanations. TBH I think it would put people off the forum. I was only stating that mobiles do not receive SMS intructions relating to cells because it doesn't work like that. If the SMS you sent out was simply to inform customers of upcoming service disruption then fine. No need to get upset - it's just a bit of fun. Afterall we are only talking about a spurious SMS here :) Posted from my SmartPhone!
Guest dazza12 Posted March 23, 2004 Report Posted March 23, 2004 The moan was more intended for Anarchist22, not yourself. After all, as engineers, we are required to spell, use capital letters and punctuation when writing reports. :) Chill out dazza12 In the time I have been at MoDaCo I have always avoided giving technical explanations. TBH I think it would put people off the forum. I was only stating that mobiles do not receive SMS intructions relating to cells because it doesn't work like that. If the SMS you sent out was simply to inform customers of upcoming service disruption then fine. No need to get upset - it's just a bit of fun. Afterall we are only talking about a spurious SMS here :lol: Posted from my SmartPhone!
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