Since reformatting PC I cannot synch up

[Guest matpj]

hi folks.

I know this is probably asked loads, but I cant find specific posts using the search.

Basically, I install Activesync and as part of the installation it tries to connect.

at this point i put my phone in the cradle.

the XP new hardware wizrd then fires up simultaneoulsy with 'USB Device'

if I try to install it automatically it doesn't do it.

in the mean time Activesync displays the "Your device is not connected" screen.

anyone know why this is?

do I need to install the phone as new hardware on XP?

if so, where are the drivers found on the CD?

[Guest martin]

Have you installed a firewall ? If so, try disabling it.

Posted from my SmartPhone!

[Guest matpj]

no firewall.

and I disabled the XP one...

any other ideas?

am I supposed to install the phone using the hardware wizard?

[Guest matpj]

I'm still getting no joy.

whwn I plug the phone into the cradle, the XP new hardware wizard comes up.

and it says new hardware detected USB Device.

shouldn't it recognise it as a smartphone?

also if I try to sync up by using ActiveSyn on the mobile, it says "Error: Unable to connect. Verify your Dial-up or Proxy settings are correct, and try again"

how am I ever going to get this to work?

I have no firewall

I installed ActiveSync 3.6 before connecting the phone.

can anyone help me?

[Guest ferret]

Did you fully install ActiveSync before putting the phone in the cradle?

[Guest martin]

Also check PC settings in the Activesynch program on the SPV.