Guest Panja Posted April 13, 2004 Report Posted April 13, 2004 Just got off the phone with Orange Helpdesk in Holland. I must admit they are giving me a service I would like to see with more companies! I got an e200 as you can see in my signature, since a few days my sd card can't be ready anymore. Tried a hard reset, format sd card etc but no luck. Ranged the technical support center and told them I tried everything, even upgrading to the new NL rom. So the guy on the other end of the phone was very nice and told me I could go to an Orange shop. Told him I don't have much time for that and I need my phone for work. Ok, was his answer, lets see if we have them in stock. He came back to me and told me a courrier will come in 2 days to pick my phone up and he will replace it with a new one! That's what I call service! Good job Orange NL!
Guest Vector Posted April 13, 2004 Report Posted April 13, 2004 nice to hear a good story about orange cs :D
Guest mcwarre Posted April 14, 2004 Report Posted April 14, 2004 People are quick to slag them off but slow to praise them. I lost my MPx200 in the UK ans called Orange. They informed me that I had to go to a Police station to report it lost which I did. This was done at 09:50. I had a replacement phone (and SIM) by 18:00 the same day. Now that is awesome!!
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