Beware the costs of Orange backup!

[Guest crimminsky]

Hi All,

In the last two months I've had two replacement E200's due to faults with the sd card not reading and the sticky back button problem,

Imagine my suprise when I got a £70 (normally £30) bill yesterday due to excessive GPRS usage. now I very rarely use GPRS so I rang OCS and was told that it was down to me using the backup tool :shock: . Now for some reason I was under the impression that Backup was free but alas I was wrong. When I asked why it was so High, he pointed out that If i had any Video clips in "my documents" that would bump up the costs.... :cry: I have Three clips of my dog 1.2, 1.2 and 2.8Mb :cry: :cry: what I take offence too is being charged when I had to back up due to THEIR faulty handsets.

The OCS guy said it wasn't Orange's problem it was HTC's :shock: I asked to speak to a manager but he flatly refused to put me through, in the end he PROMISED (ha) to get a manager to call me back before 6:30 and guess what? he didn't.

What Shall I do now? I really feel that they should foot the cost for the backup, whether it was 10KB or 10MB. Anyway I' won't make the same mistake again and I hope this warning stops anyone else for falling for this error.

Cheers

Crimminsky

[Guest Monolithix [MVP]]

Sounds to me like more CS bull to be honest. I was always under the impression Orange backup was a completely free service, and this fact was opoenly publisied (sp) at the original launch.

I'd say keep fighting to get your money back and find out if anyone else has managed to get video's up with or without being charged.

[Guest MECX]

My GOD it must have taken FOR EVER to upload 5.2mb worth!!!!

Thats a total bummer i thought backup was free ---even if it isnt orange should repay you out of goodwill coz of all the faulty handsets you have had.

gayness it is :x

[Guest crimminsky]

I shall give them another call tonight, I'm that fed up with Orange that I think I'm ready to walk, The OCS guy did say I could buy out my contract if I wasn't happy, Does anyone know how much that costs? I've been on your plan 120 since november. I should probably change my plan to a lower one first, do's that make sense?

Why are all CS centres useless these days?

[Guest mcwarre]

Why are all CS centres useless these days?

If you pay peanuts, you get monkies.................

[Guest Monolithix [MVP]]

I've always heard you simply pay out the tariff monthly fee for the number of months remaining on your contract. i dont know why you couldnt just move to the cheapest tariff and do it though.

Posted from my SmartPhone!

[Guest blewer]

I always use pass-through for back ups, as I wasn't sure if it costs. Glad now :D

Keep on at them, i'm sure you will get a refund

[Guest rogerbates]

i was always under the impression that it was free. Never seems to appear on my bill.

Posted from my SmartPhone!

[Guest crimminsky]

normally It's only Kb's so you probably don't notice it or it gets included in the orange world free MB's. Try uploaded some films......ha no, only kidding :D.

Haven't had chance to ring O again yet, will do it tonight. If I don't get any joy I shall be changing my tariff to the virgin one and I'll be getting a Nokia 6600 from o2. I've had enough of the E200 now, great phone but not practical and too many bugs, for me anyway. :cry:

[Guest MECX]

awwww dude at least get a p900!!!

just wondering how long did it actually take you to upload that much? :D

[Guest crimminsky]

It did take a while, LOL, now I think about it, it was Around 30-45mins. I just thought it was a problem at orange's end.. :oops: I shall stick with the 6600, I'm more of a gamer and there is LOOOOADs of games for that 8) I shall miss this forum though :cry:

[Guest MECX]

im sure you can still post :D well they might let you ;) :lol:

[Guest zeta101]

i dont know about that mecx, paul the admin has special powers, he'll know if someones using a nokia and ban thier IP ;) :D

[Guest SpaceRain]

I knew it was using GPRS, I saw it logging on the very first time, so I knew it wasn't free, but I chose to just backup my contacts, and not all my documents. :)

[Guest rogerbates]

I shouldn’t be surprised really, what was I thinking, Orange giving you something useful for free! :shock:

It does really come in handy as the phone is always messing up.

I thought that Orange had included this to help their customers as the phone is a bit buggy. A phone that is always messing up and the only way to back up and restore is over expensive GPRS, = ££££££££££ :idea:

I always wondered why there wasn’t a tool to do this over ActiveSync, now I know; there isn’t any money in it.

[Guest Gorskar]

Yea, but you could sync your phone and use the backup utility through passthrough... that wouldnt cost anything, and would be a damn sight faster!

NB that backup utility that came after the 1.6 update seemed to work perfectly for me! Maybe I was just lucky!