Can't remove software

[Guest Cybercool]

Hello guys,

I want to install the new smartexplorer.

But every time with the installation i get the message:

smartexplorer is not installed.

Then i tried to remove the older version, because i think that's the problem, but i cant remove it!!

I also isn't loaded in the memory, so that can't be it.

The only thing I can think of is that:

My phone was installed with an old rom. With this smartexplorer.

Then I updated it to the newest dutch version.

And maybe that's the problem, that i cant remove smartexplorer??

does anybody know what to do??

[Guest squall]

try installing the version you had before, then uninstalling it using the uninstall.

[Guest Cybercool]

Damn,

nice post, but it doesn't work.

I get the same message, that I cannot install it!!

[Guest gpcarreon (MVP)]

It could be due to an erased SmartExplorer entry in your AppMgr folder.

I have experienced that before when I removed all the contents of my AppMgr...good thing I was able to make a backup of the files in my PC.

So how did I solved the problem?...

I copied the backup AppMgr files back to IPSMWindowsAppMgr

:D

[Guest Cybercool]

There is no smartexplorer directory or else in that folder!! :?

//edit

I didn't understand youre post, but now I do.

I don't have the backup files anymore!!

[Guest awarner [MVP]]

Moved to Help and Advice

[Guest Disco Stu]

Just checking : :wink:

1. have you application unlocked your phone again after loading the new ROM ? The new ROM should lock the phone again.

2. do you have the Install folder inside AppMgr ? This should be empty.

Otherwise I don't see why you can't just reinstall the original version of Smart Explorer, as Squall suggested :?

[Guest Cybercool]

____________________________________________________________

1. have you application unlocked your phone again after loading the new ROM ? The new ROM should lock the phone again.

Yes i did that!!

___________________________________________________________

2. do you have the Install folder inside AppMgr ? This should be empty.

Yes from 2 skins I installed today!!

And a map called install, but there is notting in there!!

___________________________________________________________

Otherwise I don't see why you can't just reinstall the original version of Smart Explorer, as Squall suggested

I also don't get it!!

So anybody else???

[Guest Disco Stu]

I'm not trying to wind you up here mate :wink: but I was under the impression that loading a new ROM had the same effect as doing a hard reset, ie: back to factory conditions. Therefore surely all traces of Smart Explorer would have been removed.

If your phone is suggesting that this is not the case, perhaps you need to reload the ROM again (maybe it partially failed) or do a hard reset.

Do you see where I'm coming from ?

[Guest Cybercool]

Disco Stu: (I'm not trying to wind you up here mate)

Youre not winding me up :D

Sorry if looked a little bit angry!!

Disco Stu

(but I was under the impression that loading a new ROM had the same effect as doing a Hard Reset, ie: back to factory conditions. Therefore surely all traces of Smart Explorer would have been removed. )

That's true, but a backuped the files before I did a rom update and then I copied the backup back to the phone.

Disco Stu

(If your phone is suggesting that this is not the case, perhaps you need to reload the ROM again (maybe it partially failed) or do a Hard Reset. )

How do I do a hard reset, and what will happen??

Will al the things in settings, remove software, all be gone??

Thanks for helping!!! ;)

Cybercool

[Guest gpcarreon (MVP)]

Click this ---> HARD RESET :wink:

It will restore your IPSM back to factory conditions.

[Guest Cybercool]

and what will it do??

Will I lose my contacts??

[Guest gpcarreon (MVP)]

and what will it do??

Will I lose my contacts??

Erase current IPSM then restore default factory settings.

Yes, you will lose your contacts.

:D

[Guest Disco Stu]

Yes, you need to backup your Contacts etc by ActiveSync or use the Orange online service if you're with them.

Orange Backup stores / restores your Contacts, SIM data, Calender and My Documents folder.

Hard reset sounds daunting at first but it's a good way to give your phone a clean bill-of-health and a lot of people who updated to the new E200 ROM had to do it after.

[Guest Cybercool]

Ok thanks for youre help guys!!

Very helpfull!!!