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Guest akeem
Posted

Hi all,

I've been using this fantastic phone for a month until suddenly today the joystick does not work as normal . I can bring it down or right but not up or left..that means I can't select item (of course I can just hit the number) which brings me to the next problem: I can't read my sms!...

Is this a hardware problem or a hard setting can solve this problem? Thanks for any advice guys...!

Guest awarner [MVP]
Posted

Welcome to the site :)

From what you discribe it sounds more like a hardware problem :? There have not been as many problems reported for this model of phone compaired to earlier verions like the SPV.

The only real way to confirm the problem is hardware is to do a Hard Reset to take the phone back to it's factory settings.

This will wipe all data you have put on the phone but if the problem remains then it is fairly certain that it's not software related.

Guest akeem
Posted

Thanks for the advice.

Know what...? After 3 days of having the problem, I tried to delete as many softwares that had been downloaded to the phone as possible, and suddenly it works again! The joystick works and the sound of the clicking comes back...any explanation?...

Guest awarner [MVP]
Posted

Sounds like the phone has done a partial reset and returned it back to some of it's default settings.

If this is the case I would advise you do need to do a Hard Reset now.

  • 8 months later...
Guest jimbarlow
Posted
Thanks for the advice.

Know what...? After 3 days of having the problem, I tried to delete as many softwares that had been downloaded to the phone as possible, and suddenly it works again! The joystick works and the sound of the clicking comes back...any explanation?...

<{POST_SNAPBACK}>

i have exactly same problem. do u know how to hard reset or soft reset the xphone II?? thanks.

Guest awarner [MVP]
Posted

It should be the same way as the C500

Have a look at the sticky post in this section for instructions on how to do this.

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