Orange roaming -- they don't care

[Guest rireed]

I just read an article on The Register explaining why my SPV didn't work in Germany for 5 days after working perfectly in France, Belgium and the Netherlands as we drove there. Orange had a problem connecting with three of the four German networks with whom they have roaming agreements.

At about the same time the article was published (but before I saw it), I tried to get an explanation last night from Orange UK customer service and got "nope, don't see anything wrong", "we don't guarantee roaming", "there's no way to start a technical investigation", "you can't speak to my manager."

The second customer service agent (today) saw increasingly severe messages since Friday on this subject, but was unable to tell me how a call from me could result in one of these reports or why the first agent hadn't seen them).

Is there any way to deal with these *!@#'s?

Thanks,

Richard

[Guest ajb3000]

eerrr.... Why didn't you just use the network that did work?

But yea, I agree O customer services are really lacking nowadays.

[Guest rireed]

eerrr.... Why didn't you just use the network that did work?  

"the network that did work" came from the article (and I think Orange PR) last night. At great length, I tried the three which were presented to me in the 'manual' list and they all had different modes of failure at different times, some connecting for about 45 seconds, but not allowing any calls.

Orange agent #2 said that E-Plus was working during the outage, but it wasn't working for me in Dillenburg. :x

I just want to find out what gets Orange to check problems. Their CS agents want to put it back on us or other carriers, even if three or more other carriers would have had to fail simultaneously to give this symptom in Germany only.