Help!! E200 PhoneBook Active Sync Issue! Numbers Not Syncing

[Guest ambro]

hi there,

i've got about 450numbers on my spv e200, and it wont let me sync them at all.

the calender and everything else syncs

just not the contacts!?

i've had this problem for ages but now i need the phone to sync to the computer. so i thort i'd post the problem here.

i doubt its a issue with activesync or outlook as the e100 i have syncs fine.

any ideas people?

btw i've tried reinstalling everything. (cant be that cause i formatt'd yesterday cuz i got a new system)

Ambro

[Guest Disco Stu]

Something to do with +44 format ?

[Guest ambro]

cause these numbers are from the original SPV, i had copied the numbers so the pager = +44 of the number, as that use to show on the sms's

ie

Mobile = 07712345678

Pager = +447712345678

nearly all my mobile phone numbers are stored in this way!

is that whats the problem with it?

[Guest Disco Stu]

I'm just guessing here mate, but I reckon you need to use +44 format for all Windows apps

[Guest mthomas50]

Hi,

I don't think the phone number format should cause a problem - i have numbers in both formats and I don't have a problem.

I think the problem is with the 'partnership' between your pc and the smartphone.

unfortunately I'm at a PC without ActiveSync installed so some of these suggestions my be incorrect but try:

1. Make sure you are using the latest version of ActiveSync - the latest is 3.7.1 and you can download from

http://www.google.co.uk/url?sa=U&start=1&q...c37.mspx&e=7627

2. Remove your partnership(s) from activesync and re-set them up. Go to File - Mobile Device then select the device in question. Then click File - Delete Partnership. Then unplug and replug your phone and let Activesync redetect it and set it up as usual.

Good luck!

Mark

[Guest ambro]

tried all of that! before,

got the latest version of active sync!

it use to sync before like ages and ages ago but it doesn't any more

cheers anyways

[Guest ambro]

still having this problem!

can any1 help me?

heres a log that i found in the temp directory if it helps!

2004-08-14 13:28:29 00000D14 - ActiveSync second instance started, Cmd line: '/onconnect'

2004-08-14 13:28:29 00000D14 - ActiveSync second instance exiting

2004-08-14 13:28:29 000008D8 - Checking existing partnership on device 0x424E4757.

2004-08-14 13:28:31 00000F7C - IE Version:6.0.2900.2180 IE5=1

2004-08-14 13:28:31 00000F7C - DTPT: Setting DTPT network to {436EF144-B4FB-4863-A041-8F905A62C572}

2004-08-14 13:28:31 00000F7C - DTPT: Send DTPT Network={436EF144-B4FB-4863-A041-8F905A62C572}. Result=0x00000000

2004-08-14 13:28:34 00000F7C - Server sync version: 1.1

2004-08-14 13:28:34 00000F7C - Found PIM at 'C:PROGRA~1MICROS~2Office10OUTLOOK.EXE'

2004-08-14 13:28:34 00000F7C - Notes Sync not available for device type: 'SmartPhone'

2004-08-14 13:28:34 000008D8 - Connected to device 0x424E4757 (SmartPhone, SmartPhoneE200) [partner 0]

2004-08-14 13:28:34 000008D8 - **** Starting synchronization engine

2004-08-14 13:28:37 00000F54 - Remote object: 'Appointment', SSPId: 0x00002710 [23 items]

2004-08-14 13:28:37 00000F54 - Remote object: 'Contact', SSPId: 0x00002711 [424 items]

2004-08-14 13:28:37 00000F54 - Remote object: 'Task', SSPId: 0x00002712 [0 items]

2004-08-14 13:28:37 00000F54 - Remote object: 'Merlin Mail', SSPId: 0x00002713 [5 items]

2004-08-14 13:28:39 000008D8 - Scanning desktop SSP for 'Appointment'

2004-08-14 13:28:39 000008D8 - Done scanning 'Appointment' [0 creates, 0 modifys, 0 deletes]

2004-08-14 13:28:39 000008D8 - Scanning desktop SSP for 'Contact'

2004-08-14 13:28:39 000008D8 - Done scanning 'Contact' [0 creates, 0 modifys, 0 deletes]

2004-08-14 13:28:39 000008D8 - Scanning desktop SSP for 'Task'

2004-08-14 13:28:39 000008D8 - Done scanning 'Task' [0 creates, 0 modifys, 0 deletes]

2004-08-14 13:28:39 000008D8 - Scanning desktop SSP for 'Merlin Mail'

2004-08-14 13:28:41 000008D8 - Done scanning 'Merlin Mail' [0 creates, 0 modifys, 0 deletes]

2004-08-14 13:28:41 000008D8 - Lost global mapping, uCode: MC_NEW_DESKTOP

2004-08-14 13:28:42 000008D8 - Start remote log processing for 'Appointment': [23 changes, 23 items]

2004-08-14 13:28:42 000008D8 - Done remote log processing for 'Appointment'

2004-08-14 13:28:42 000008D8 - Start remote log processing for 'Contact': [424 changes, 424 items]

2004-08-14 13:28:42 000008D8 - Done remote log processing for 'Contact'

2004-08-14 13:28:44 000008D8 - **** Synchronization engine started

2004-08-14 13:28:46 000008D8 - **** Starting synchronization of all out-of-date items

2004-08-14 13:28:46 000008D8 - Synchronizing 424 items

2004-08-14 13:28:48 000008D8 - ERROR returned in function CReplEntry::ProcessPacketHdr. hr: 0x80145013

2004-08-14 13:28:48 000008D8 - ERROR: failed to write an Contact object [0, 0x300001F1]. Code: 0x80145013

2004-08-14 13:28:48 000008D8 - WARNING: Processing NACK: FromDevice: 0, [sSPId: 0x10001, Oid: 0x300001F1, Hr: 0x80145013, Flags: 0x00000000]

2004-08-14 13:28:48 000008D8 - One Contact item [Vol: 0, Oid: 0x300001F1] flagged, SyncType: REMOTE_CHG

2004-08-14 13:28:48 000008D8 - WARNING: Processing NACK: FromDevice: 1, [sSPId: 0x10001, Oid: 0x300001F1, Hr: 0x80070057, Flags: 0x42000200]

2004-08-14 13:28:48 000008D8 - Failed to sync a [Contact, 0, 0x300001F1] object because of error 0x80070057

2004-08-14 13:28:48 000008D8 - WARNING: Processing NACK: FromDevice: 1, [sSPId: 0x10001, Oid: 0x300001F0, Hr: 0x80070057, Flags: 0x42000200]

2004-08-14 13:28:48 000008D8 - Failed to sync a [Contact, 0, 0x300001F0] object because of error 0x80070057

2004-08-14 13:28:48 000008D8 - One Contact item [Vol: 0, Oid: 0x300001F0] flagged, SyncType: REMOTE_CHG

2004-08-14 13:28:48 000008D8 - WARNING: Processing NACK: FromDevice: 1, [sSPId: 0x10001, Oid: 0x300001EF, Hr: 0x80070057, Flags: 0x42000200]

i think theres one of these errors,

" 2004-08-14 13:28:48 000008D8 - Failed to sync a [Contact, 0, 0x300001F0] object because of error 0x80070057

2004-08-14 13:28:48 000008D8 - One Contact item [Vol: 0, Oid: 0x300001F0] flagged, SyncType: REMOTE_CHG

2004-08-14 13:28:48 000008D8 - WARNING: Processing NACK: FromDevice: 1, [sSPId: 0x10001, Oid: 0x300001EF, Hr: 0x80070057, Flags: 0x42000200] "

for every contact i have!

[Guest ambro]

Also Found this in Outstore.log

2004-08-14 13:34:31 000008D8 - Outlook 99 (10.0, build 6626) detected at C:Program FilesMicrosoft OfficeOffice10outlook.exe.

2004-08-14 13:34:35 000008D8 - ActiveSync for Microsoft Outlook initialized. Error: 0x0, 173 Time: 1 seconds

And Wcescomm.log

08/14/2004 13:34:24.578 - Windows CE Services (3.7.4034) Communication Logging.

08/14/2004 13:34:24.593 - Logging file auto-purge after a successful device connection.

08/14/2004 13:34:24.593 - Connection: Process connection from IP address 127.0.0.1:1831.

08/14/2004 13:34:24.656 - CesProxy: Accept on port 990, IsWinsock 1, hResult 0

08/14/2004 13:34:24.671 - TCP: ....S., 192.168.55.100(1033) => 192.168.55.101(990) Seq=332316734-332316734 Ack=0 Win=8192 Len=44

08/14/2004 13:34:24.687 - TCP: .A..S., 192.168.55.101(990) => 192.168.55.100(1033) Seq=164717711-164717711 Ack=332316735 Win=32768 Len=44

08/14/2004 13:34:25.625 - CesProxy: Accept on port 990, IsWinsock 1, hResult 0

08/14/2004 13:34:25.640 - TCP: ....S., 192.168.55.100(1034) => 192.168.55.101(990) Seq=332317687-332317687 Ack=0 Win=8192 Len=44

08/14/2004 13:34:25.656 - TCP: .A..S., 192.168.55.101(990) => 192.168.55.100(1034) Seq=165000692-165000692 Ack=332317688 Win=32768 Len=44

08/14/2004 13:34:25.953 - CesProxy: recv failed on Win socket 990, err = 10054

08/14/2004 13:34:25.968 - CesProxy: Close Win socket 990

08/14/2004 13:34:25.984 - CesProxy: Close PPP socket 990

08/14/2004 13:34:26.000 - TCP: ...R.., 192.168.55.100(1033) => 192.168.55.101(990) Seq=332316925-332316925 Ack=164717752 Win=0 Len=40

08/14/2004 13:34:26.000 - CesProxy: recv failed on PPP socket 990, err = 10053

08/14/2004 13:34:31.796 - TCP: ....S., 192.168.55.101(1052) => 192.168.55.100(999) Seq=166568453-166568453 Ack=0 Win=32768 Len=48

08/14/2004 13:34:31.828 - Proxy: Connection Attempt on port 999, dest ip 0x6437a8c0

08/14/2004 13:34:31.843 - TCP: .A..S., 192.168.55.100(999) => 192.168.55.101(1052) Seq=332323906-332323906 Ack=166568454 Win=8760 Len=44

08/14/2004 13:34:31.859 - TCP: ....S., 192.168.55.101(1053) => 192.168.55.100(5678) Seq=166607113-166607113 Ack=0 Win=32768 Len=48

08/14/2004 13:34:31.875 - Proxy: Connection Attempt on port 5678, dest ip 0x6437a8c0

08/14/2004 13:34:31.890 - TCP: .A..S., 192.168.55.100(5678) => 192.168.55.101(1053) Seq=332323937-332323937 Ack=166607114 Win=8760 Len=44

08/14/2004 13:34:32.078 - TCP: ....S., 192.168.55.101(1054) => 192.168.55.100(5678) Seq=166745927-166745927 Ack=0 Win=32768 Len=48

08/14/2004 13:34:32.125 - TCP: .A..S., 192.168.55.100(5678) => 192.168.55.101(1054) Seq=332324171-332324171 Ack=166745928 Win=8760 Len=44

08/14/2004 13:34:32.140 - CesProxy: Accept on port 5678, IsWinsock 0, hResult 0

08/14/2004 13:34:32.171 - CesProxy: Accept on port 999, IsWinsock 0, hResult 0

08/14/2004 13:34:32.359 - CesProxy: Accept on port 5678, IsWinsock 0, hResult 0

[Guest Dr Who]

Any resolution to this ambro? I am having the same problem and I am meant to transfer to a C500 2nite! I only have 84 contacts but it still only runs up to about 52/84 synched and even these don't appear in outlook. Have to physically disconnect phone to stop activesync running. Grrrr.

[Guest ambro]

nope had no luck, heard it might be something to do with Numbers having extra blank spaces (white spaces) or if you use the note feature on the contacts.. try clearing the notes see what happens...

think your gonna have to go through your contacts one by one!

[Guest Dr Who]

Removed the blank spaces and don't have any notes. Still can't sync the contacts though, best so far 64/79.