Require help troubleshooting http 500 activesync error

[Guest TheHumph]

Hi,

I am hoping someone out there can assist me with this problem as it has now been ongoing for quite some time.

Using an i-mate smartphone2 2003 device, whenever I try to sync with Exchange 2003 either on the cradle or over the air I get the http_500 error.

My setup is as follows

I have 1 Exchange 2003 Server which is sitting behind an ISA 2000 server. The exchange server is published using ISA Server. I have a self created certificate installed on my ISA Server and can use OWA and OMA successfully over SSL connections. I have disabled cert checking on the i-mate. I have tried pretty much everything I can think of but the problem remains.

Can anybody either run through the various steps to get this configured correctly or point me in the direction of where I can find a more meaningful description of this error.

Please let me know if any other info is needed.

Thanks in advance.

Mark

[Guest TheHumph]

Some additional info, this is the IIS server log on the exchnage server showing the connection from the smartphone.

2004-07-28 13:32:34 [iSA Server Internal IP] - [Exchange Server IP] 80 POST /Microsoft-Server-ActiveSync User=ameetr&DeviceId=53919300586596F1F8000050BF3F5173&DeviceType=SmartPhone&Cmd=GetHierarchy 401 Microsoft-SmartPhone/3.0

2004-07-28 13:32:34 [Exchange Server IP] - [Exchange Server IP] 80 PROPFIND /exchange/Ameet.Rughani/ - 401 Microsoft-Server-ActiveSync-v2.0/2.0.3274.0

2004-07-28 13:32:34 [iSA Server Internal IP] beautdm2ameetr [Exchange Server IP] 80 POST /Microsoft-Server-ActiveSync User=ameetr&DeviceId=53919300586596F1F8000050BF3F5173&DeviceType=SmartPhone&Cmd=GetHierarchy&Log=V1TNASNC:0A0C0D0FS:0A0C0D0SP:1C1I497S237R 500 Microsoft-SmartPhone/3.0