Explore C500 with Activesync doest show device/folders

[Guest clifhanger_uk]

Can anyone suggest why when I connect my C500 and activesync successfully connects. When I press the explore button I dont see any device or folders, just a blank explore window.

Im using active sync 3.7.1

Thanks for any help.

[Guest Disco Stu]

This has happened with other phones.

If going up a level and retrying doesn't work, reboot both phone & PC and you may well get the folders structure.

[Guest Stewie_UK]

Also check your firewall settings on your PC - I had similar problems with Norton Internet Security on an SPV100, yet when I turned off the firewall and reconnected the device all the folders showed up. (I had to reinstall windows on a new hard drive at the time anyway, and that cured the problem in the end so I don't have to disable firewall - none of the 'permit' rules I changed seemed to affect it so a reinstall was my only option then).

[Guest clifhanger_uk]

Thanks, a reboot works as does messing about with firewall settings.... Does seem inconsistent behavior though :? The issues still happens occasionally

[Guest drblow]

This is happening to me now! :evil: But it's happening way too much for the remedy to be rebooting PC & phone, which I've had to do 3 times already tonight! :x

I've tried deleting the partnership & starting a new one, tried clicking up thru folders & back, tried quitting WCESCOMM with task manager & restarting activesync. Nothing works except rebooting the PC. :evil:

Does anyone have any clues about what could be causing it? I guess the only thing I haven't tried yet is reinstalling activesync. Wouldn't be anything to do with outlook would it? All my stuff syncs OK, its just explore ... :roll:

[Guest awarner [MVP]]

Make sure you have Activsync 3.7.1

I've noted this can hapen more when you unplug then plug

the phone back in rather than just leave it connected.

Hopefully a newer version of Activsync will be out soon as 3.7.1 has been out for a while now.

[Guest drblow]

Yeah, it is version 3.7.1. This is really quite annoying. Can you just leave the phone connected when it is rebooted? Thats the main reason I have for removing the plug?

[Guest awarner [MVP]]

I reboot while connected it's only a hard reset that requires

you unplug.

[Guest drblow]

Hmm .. cheers Ash! :) That does seem to be helping. Haven't had to reboot PC all day!