Orange Cust Service - Redeemed !

[Guest jscotl]

Following on from my earlier posting, I just want to let people know that Orange has kindly agreed to upgrade my handset to a c500, let me change tariff to one of the "only for new No.s" & keep my original No. :shock:

I'm not eligible for an upgrade until mid-Nov :roll:

All for a big fat zero cost to yours-truly ! :P

So from Wed 1st Sep, I'll have a new c500 & a couple of days late my tariff will change to 400 x-network mins, 250 text, 4MB GPRS + 4 downloadable games per month for £50 incl VAT :D (Oh yeah, + £5 Premier to incl Care, Free Ansaphone + upgrade in 9mths) - Only took it to retain free ansaphone really :roll:

During my enquiry, I did suggest that they adopt a more open policy towards their tariffs and would probably retain more customers & make more money :idea:

They did sort of state that they were willing to "bend the rules" due to my monthly spend with them - (Shoulda held out of a car kit, eh?)

Anyway, I'm not looking to start a crusade, but it's definitely worth raising concern that some tariffs are un-fairly "out of reach" for existing customers", especially if you spend over £60 month :wink:

Anyway, a smile was brought to my face Sat morning - Postman delivered a letter to my other-half from Orange sad to hear she was leaving.... Only to a new No. cos the shop assistant would not honour the new tariffs without a new no. so she's now passing her new No. around :roll: .

Think she's gonna write to the VP Cust Svcs & put him straight on his depts lack of service for existing customers.... Might even help her write it :)

[Guest beersoft]

its nice to know that orange can get things right.

i was having one of those "grr, pickup the phone" moments today whilst trying to get my mpx replaces after it had a session with the puppy and the waterbowl, almost an hour to get through to someone (who sounded stressed, and i can't blame him) and 4 minuites to get the care replacement ordered.

all orange need to do now, is have more people in the call centers so i don't have to wast over an hour trying to get things sorted (yes, i have tried before but gave up after 30 mins (twice))

so give me more staff to phone up and i'll be happy

later

Owen

"happy, kind of"