Imate Smartphone 2 update - Windows Media Player problems

[Guest salavat]

Surely I am not the only one having problems with WMP after installing the new smartphone 2 update - RUUv2.60Inst1.10.15.2_CDL_v1.11.15.32.zip

So here is my problem:

My Imate Smartphone2 is having problems after I have “upgraded” to the latest ROM - RUUv2.60Inst1.10.15.2_CDL_v1.11.15.32.zip

The problem is that the Windows Media Player does not play mp3 files properly anymore. Within 30 minutes the WMP is guarantied to skip and eventually cut out all together. Killing the WMP by using the task manager and restarting it again works, but then it will start skipping again. To me this is not acceptable since I use the phone everyday as the media player.

Music files – the files I play are all in mp3 format 192kbps, 4-8MB each. They are stored on 64MB MMC card.

The phone – the phone does not have any other software installed. I have done a Hard Reset then upgraded using the file mentioned above from the Club I-mate site, then hard reset again.

And here is the reply from the

imate support:

Dear Sir,

Thank you for the enquiry! Regarding the latest ROM version for the Smartphone 2, there have been no such reported issues with the Windows Media Player. However, as a solution, I will suggest you to transfer the audio files (.mp3) from the SD card to your desktop PC and check if the files work fine on the desktop PC. I would also advise you to use mp3 files format with a bit rate of 128 kbps. Then reformat the memory card and after hard resetting the Smartphone 2 (Start> More> More> Accessories> Clear Storage), form a new playlist after transferring the files to the SD/MMC card.

If the problem persists or in case of any further issue; please feel free to contact me!

Best regards,

Srushti Ghisad

Technical Operations Engineer

i-mate™ from Carrier Devices

Office No. 207-213

Building 11

P O Box 500085

Dubai Internet City

Dubai, UAE

And my question:

Did anyone else experience problems with WMP after the update?

[Guest richardyung]

I got the same problem with my O2 (Trad. Chi. version) after ROM upgrade. Similar suggestions like yours were given from the O2 support hotline but problem still persist.

I am sure this is a problem between the upgrade ROM version and WMP and I find a workaround for this. The solution is to use the BetaPlayer instead and forget about WMP. It works pretty good for me!

Please take a good try.

Richard