onestopphoneshop order

[Guest hamd01]

I ordered the C500 from OneStopPhoneShop last Tuesday. The sales person said that it would be with me Wednesday (as I had ordered before 3:30pm). The phone didnt come on Wednesday, nor Thursday, so I made a call late Thursday to find out what is going on. I was told that the phone isnt in stock, and they should have a delivery from Orange on Monday, the phone will be with me Tuesday (tomorrow).

I have just phoned (Monday lunch time) them to confirm, and they have said the phone is still not in stock, and they will send when it is.

Can they be trusted? How long should I wait before I demand a refund?

Im starting to wish I had just gone into the Orange shop and bought it.

Regards

David.

[Guest hamd01]

As a point of note, dont order from this Company! They answer the phone by saying "which phone do you require?".

Just tried hassling them again, as they said to check later as it might come in stock.... surprise surprise its not in stock, they will have it tomorrow... blah blah blag.

[Guest AaronW]

O.S.P.H. SUCK

Their customer service is the worst ever. I have had two C500's from them - both falty. Sending the 2nd one away tomorrow. They took 1 who week to replace the first one.

IMHO:

Don't shop at OneStopPhoneShop

[Guest Rob.P]

This company aren't the best, when the E200 came out a few had trouble with this lot, I got away lightly and didn't get that much grief, but I did sever all ties (cancelled all DD) with them as soon as my 3 month promotion was over.

[Guest ivor biggun]

They are only interested in selling the phone, i don't think they've heard of aftersales or customer service! When i had problems with them i managed to eventually speak to a customer service manager, don't think i'm allowed to post his name here but if any mod's think different let me know and i will :wink:

[Guest scottt]

I order a car charger from them for my mpx200 In feb and asked when ordering if they had them in stock and was told they did, waited a week and no charger arrived so phoned them back and was told they were waiting for them to come in as they were out of stock, when I pointed out that I had been told they were in stock when I ordered it I was told that this was because they expected them in that afternoon and was promised they would be in stock within the next couple of days, so I waited another week and no charger arrived, I phoned them back to be told they had the charger in stock but they were waiting for the case for the phone to come in, I told them I did not need the case and would be happy to just have the car charger, another week went by and guess what no car charger had arrived. so I phoned them back and told them this was unacceptable and I wanted to cancel my order, every thing was fine till July when I received a car charger through the post and found they had taken the money from my credit card. I phoned them up and and asked why they had sent a order that I had canceled and was told to post it back and I would be refunded, by this time I was that fed up with there shadey service so I just keep the charger (which I don't use) and made a note to myself never to use them again, since then I have had no problems !!.

[Guest bash999]

I ordered the C500 from OneStopPhoneShop last Tuesday.  The sales person said that it would be with me Wednesday (as I had ordered before 3:30pm).  The phone didnt come on Wednesday, nor Thursday, so I made a call late Thursday to find out what is going on.  I was told that  the phone isnt in stock, and they should have a delivery from Orange on Monday, the phone will be with me Tuesday (tomorrow).

I have just phoned (Monday lunch time) them to confirm, and they have said the phone is still not in stock, and they will send when it is.

Can they be trusted?  How long should I wait before I demand a refund?

Im starting to wish I had just gone into the Orange shop and bought it.

Regards

David.

<{POST_SNAPBACK}>

Hi, im new here. i ordered a w800i from them ten days ago and they said it was out of stock for past 10 days. i rang the sales team today to see if they had it and they did! so why haven't i recieved my phone yet? Am i not going to get it?

[Guest mcwarre]

They are probably being economical with the truth. That's similaer to lying but less chance of litigation ;)

[Guest BigAl94]

Can I make some comments here -

1. Onestopphoneshop are now owned by Car Phone Warehouse.

2.I have used them three times in the past with no problems whatsoever and received all cashback cheques per contract even when I was sceptical about how good the deals were!

3. Orange don't have any c500's in stock, maybe as it's now an old model?

[Guest Honest John]

I have used them for quite some time now. Apart from one occasion where they refuse to pay out the second cash back because they claimed that I had a voucher I should have filled in (They didn't send one. It was a long time ago and initially they didn't send cashback vouchers years ago), I have always had the cashback.

However, their sales people ALWAYS say it is in stock and still, even after being taken over by Carphonewarehouse, are totally sales motivated.

Be aware that they now have 2 separate functions - Sales and Customer Service (before, they simply rotated the sales staff, hence the crap customer services they used to have). I have found the new customer services team to be much more honest and, in common with most organisations, have developed a keen disrespect for the Sales team who get better paid, commission etc.

So use this to your advantage. Before ordering a phone, ring customer services and say " I want to but a phone, either a C550 (or whatever - the real phone you want) or a Nokia 6680 (or some other smartphone). What is the stock position as I want it immediately".

They have no reason to give you the wrong answer and know they are going to have less hassle if they tell you what is in stock.

If they say the C550 or whatever you really want, is out of stock, then you know where you stand.

It is also worth trying this with the Sales team when you order. You never know, you might get an honest one.