Connecting to Windows 2000

[Guest tmohammad]

I have installed activesync 3.7.1 on my work PC running Windows 2000 professional.

When I connect my phone.... nothing happens.....

The phone starts charging but does not get recognised by the PC!!!

What am I doing wrong??? Do I need to load additional drivers?

On my home PC running XP Pro, The phone is instantly recognised and activesync loads up. Additionaly, I can explore the phone thru Explorer.

Thnaks in advance.

[Guest gvr]

In ActiveSync, if you go into 'File -> Connection Settings', make sure you have the type of connection you're using selected

[Guest beerguzzler8518]

I use W2K pro also at home and occasionally have the same issue. I just take it off the cradle and put it back on and it seems to be ok.

Are you putting it in the cradle during bootup or before all your startup progs have finished loading. Don't think Sync kicks in properly if you are.

[Guest Taoski]

Make sure its not sitting in "Other Devices" under the Device Manager or it wont be "seen" again by the OS

[Guest awarner [MVP]]

Also did you install Activsync before plugging the phone into

the PC? if not you need to do the fix in the Articles section.

[Guest topratty]

i have win2000 pro and have never had this problem

try turning off any filewall and then plug your phone in

if this works just enable the firewall again and make sure its setup for your phone

i have both an SPV E100 and a pocket pc

i only use 1 at a time connected to the commputer but activesync finds both of them without a problem just plug in the device and away i go

[Guest tmohammad]

Thanks for the info. Tried all of these and still no luck.

In ActiveSync, When I go into 'File -> Connection Settings' the program tries to connect to my phone. Says that COM1 and COM2 and USB are all available but then says that "Your Device was not detected".

In Connection Settings, how do I force it to ask how the connection is established? At the moment it just goes off and does its won thing!!!!!

What a pain!!!!!

[Guest beerguzzler8518]

Try closing down windows, unplug the cradle, reboot. shut down, plug in cradle and then boot up again.

Bit messy I realise but might be worth a try.

[Guest MadTxn]

Unplug it, then hold down left (on the little joypad thingy) while you plug it in.

[Guest gvr]

Unplug it, then hold down left (on the little joypad thingy) while you plug it in.

what does holding down left do?

[Guest MadTxn]

It tells windows that you're trying to connect. That's what you do when you're upgrading to 2003, and that's what I do when mine won't connect.

[Guest tmohammad]

No, Still does not work.

I have updated Win 2000 to SP4 and also ensured that Plug and Play is enabled in my PCs BIOS.

Any more ideas??

Thanks in advance.

[Guest topratty]

i know it might sound daft but my camera kept saying it was removed when it was still connected..... found out i had a bit of fluffin the connector on my phone

try blowing into both yout phone and the cradle to make sure that they are free from dust