Oranges E200 DMR List...

[Guest Ras]

I am now on my 4th faulty E200...

The 4 key and joypad failed within 24 hours on this latest one. I spoke to O yesterday and they said I could try a different model of phone. GREAT ^_^ !!! Except the list they offered me was as follows:

Palm Trio (not MS Smartphone) :?

Nokia 6600 (not MS Smartphone) :P

MPX200 (Smartphone 2002) :cry:

these phones all apparently "meet my specification requirements of a smartphone"... Bo11ox!!!

Anybody else been offered replacement phones??? More interestingly, anybody else been offered the C500, the phone which I was refused as a replacement?? :x

Any comments would be appreciated as this is starting to do my head in (and I keep getting shot in Doom II)

P (frustrated but still smiling) :D

[Guest drblow]

I have had DMR from Orange for a better replacement before - I was in a similar situation with my e200 after 7 replacements. You really need to be talking to line managers, not CS staff - they can't approve anything. Politely ask to speak to a manager at OCS. Obviously this may take a while, but if they aren't available immediately, ask for the name & ext. number of the person you are speaking to, and of the manager. Ask for a callback time (approx). Then if they miss your callback, whcih they frequently do, it gives you some more ammunition about how you are getting messed around! :wink:

When you get to speak to a manager, try persuading them that as you have had so many problems & replacements, that you would like a phone that works. The manager should concede that none of the DMR options are satisfactory - you don't want to downgrade. You could always try saying that you are prepared to upgrade to a C500, but you would appreciate a token payment from O towards that upgrade. The upgrade fee for a C500 isn't that much, so you might be able to haggle a satisfactory deal.

Good luck - but remember, if you lose your rag, & start insulting them, you stand much les chance of getting anything at all. The absolute best tactic with CS is to get them on your side from the start.

[Guest amo]

However, that being said - from a business perspective. Is it really justifiable to replace a discontinued handset with one from the current range when there are others that CAN do the same as the E200?

Just my $0.02 ^_^

[Guest Ras]

I can see your point of view (which is, I suspect along the same line of thinking as O), if it were the case!!!

My understanding is that the MPX200 doesn't have Bluetooth??? If it did, then I would have no queries "downgrading" to Smartphone 2002, but to be honest, think I will take light of Dr Blow's advice and get chummy with a line manager at O ;-)

Cheers Guys

P (E200 user, soon to be C500 user)

[Guest drblow]

However, that being said - from a business perspective. Is it really justifiable to replace a discontinued handset with one from the current range when there are others that CAN do the same as the E200?

Just my $0.02 ^_^

What phones are you talking about? Until the C500, the e200 was top of the range. & is the e200 now discontinued? Even though Orange are offering the mpx200, which is about a year older than the e200?

That all sounds a bit like rubbish to me.

[Guest awarner [MVP]]

Until the C500, the e200 was top of the range.  & is the e200 now discontinued?  Even though Orange are offering the mpx200, which is about a year older than the e200?

The E200 was released just before the MPX200

[Guest Ras]

... you'll never guess the solution they offered me :shock: !!! £179.99 to upgrade to a C500 or... wait for it, £58.00 to buy myself out of the contract and recive a PAC code to transfer to O2/T-mobile who will apparently have smartphones on offer very shortly!!!!! They said that this was the cheapest option for me (...and I spend £70 per month with them)

These guys are unbelievable, I was very civil, and offered to upgrade providing they discounted the £179, this was declined! If only another network did have smartphones!!!

P :x

[Guest amo]

Do the words "legal" and "contract" hold no value these days? Under the very crudest of business theories, surely you're classed as a good customer because you spend £70 per month with them. However, if they were to spend £179 on you to keep you on the network mid contract, surely you'd not be the "great" customer they thought you were?

[edit]Just trying to provide an alternative view from their side to help you understand why they may not be able to authorise the discount[/edit]