Sync Issues with Norton Anti Virus Running?????

[Guest lobes]

Can any one help? I have just upgraded my old SPV to the new C500. I have uninstalled Activesync 3.6 and loaded 3.7. Now when i try to sync the phone it just states connecting on the PC and not connected on the phone. I have found that if i disable NAV and disconnect my broadband connection it will connect with no problems. I have also installed it 3.7 on my laptop and had no issues with sync at all (Laptop has a corporate edition of Norton AV). Can anyone shine some light as to what the problem may be as disabling NAV and pulling the internet connection each time it a bit much!!!

:shock:

[Guest NIGHTMARE]

i have had problems with NAV being very unpredicatable, on one of my pc's it just blocks everything untill i disable it, i know its not the settings, it is just fuc*ed, if i uninstall it and put it back on same, even if i restore the registry and deleate the symatec folder, also looking around the net for an age did not help, i think that norton is volotile and when it goes wrongtheir is nothing you can do apart from format(if a reinstall did not work) if you want it to work properly.

the problem is if you did not know the cause then it could happen again, i would reccomend disabling it where nessasary unless you want a hard slog reinstalling everything!

[Guest Confucious]

I use NAV2004 and it's not caused a problem.

What version of NAV do you have? What OS? How are you connecting USB or BT? Do you have a firewall?

[Guest lobes]

Thanks Nightmare and Confucious

I am running XP (Home) OS, Office XP (Pro) and Norton Antivirus 2004 and Norton Internet Security 2004. I do have the Firewall in NIS enabled and the XP firewall is also enabled. I am connecting through a USB, i tried the port on the front of my PC then found some info on the Web saying this may cause a problem due to a pass through connection, so i am connecting to a spare USB on the rear (same problem)??????

Lobes

[Guest Confucious]

First thing first - you are using 2 firewalls!!!!

Disable SP2 firewall imediatly. It is better than nothing but not as good as NIS firewall. You should not run 2 firewalls.

Have you run live update on all your Norton products?

Then try activesync -does it work?

If No try disconnecting form Broadband - does Activesync work?

If No then disable NIS Firewall as well (don't do this if still connected to your broadband). - does Activesync work?

Let us know the results.

[Guest lobes]

I have now disabled the SP2 firewall. Activesync did not connect (Status stayed "connecting") I then disconnected the broadband connection and disabled the NIS firewall. Activesync connected fine!

Is there a setting in NIS i can change to enable Activesync to operate without all the hassle of the above. (like i used to with my old phone) but having the firewall enabled?

Thanks for all the help so far :lol:

[Guest Confucious]

Probably.

I don't know NIS - have you downladed the latest updates to it? Is there a "control center" for it - if so, does it come up with a message when you try to connect?

[Guest lobes]

All Norton products are up to date. No there is no error message from Norton when trying to connect?

[Guest Confucious]

This article tells you how to allow access to the internet, have a look and see if there is anything in there to help you.

Good luck.

[Guest lobes]

?? Article ??

[Guest Confucious]

The one I linked too when you click on the word "This" in my previous post.

[Guest lobes]

Sorry! :oops:

[Guest lobes]

I appear to have resolved the issue by carrying out a new program scan from the NIS firewall configuration settings!!

Anyone having trouble with NIS may want to try this themselves.

Good Luck!

:lol: