Can't connect my SPV C500 to my pc

[Guest Grumpz]

I've got a problem, and I just don't get it. When I connect my C500 i get the message that it's connected and the question that I want a guest partnership. I choose guest because I only want to exchange files like mp3's. But When I press explore in my ActiveSync I see an empty map. I already tried to turn off my Firewall. Didn't work... somebody 's got any idea how I can fix this?

Arno

[Guest awarner [MVP]]

Welcome to the site :lol:

Are you using a USB hub as this can cause problems, also try swapping ports and see if this helps.

[Guest Confucious]

Does it say Connected and the circle has turned green?

When you say you see an empty map do you not see "My Smartphone"?

[Guest csd1uk]

Hey,

I am having the exact same problem, i have the SPV C500

when i first bought the phone it was fine and worked ok, i have now recently tried to connect it and everythin syncs ok, i click on explore and get a blank window.

i am connected directly into the back of my pc

running active sync 3.7.1 with windows xp SP2

Any Ideas would be great as this is stressing me out big time. :evil:

[Guest Confucious]

What do you get when you double click on "MobileDevice" in My computer (When connected to ActiveSync)?

[Guest csd1uk]

when connected to active sync and i go into my computer and click on mobile device it still displays no folders or anything

[Guest awarner [MVP]]

Try another USB port but also reboot your PC and phone.

Do you have the latest version of Activsync 3.7.1

[Guest Confucious]

He PM'ed me and we tracked it down to an old installation of Zone Alarm. All working now.

[Guest awarner [MVP]]

Good old firewalls, they are one of the main Activsync problems

people have.

[Guest csd1uk]

yeah its all sorted now thanks for your help confucious