Another orange bill woe

[Guest blowdart]

Now I know I can be heavy on data usage, I had to spend a week in Sept using my phone as my only method of getting emails, but this month my bill lept from the normal £40-odd to £210.

£80 of that was an upgrade fee for an upgrade that I was told was free and the rest was GPRS. GPRS from 8am-6pm. Monday to Friday, then weekends as well.

What joy.

Best part is the refund policy. The upgrade fee was cancelled, but it appears as a credit. Next month. So I'd have to pay it, then get it back in a service credit.

Errr no.

Still despite what I read on here about customer service the guy on the phone was friendly, helpful and listened (especially when I told him he should search here to see that others have the same problems).

Now I have to wait and see what happens, and if it gets sorted before the DD is due.

Mr Orange I have his name and extension. He deserves a pat on the back for handling the call well. The person who charged me for the upgrade needs a slap :lol:

[Guest kurtfhouse]

Unlucky mate :lol:

I'm sure they never bill you right for GPRS, I hardly ever use it and I have a 4MB bundle yet my bill for GPRS is ALWAYS £12-£15?????

Ah well................good luck with the bill, which they should correct as it is THEIR mistake, you should charge them interest if they take what you don't owe :wink:

[Guest barrybryce]

The data charging problems are starting to get to be a bit of a serious and worrying problem.

It's particularly bad when it involves GPRS, as you can't really check what they say. I was lucky it happened with CSD, and all the dates and times were printed in all their glory, to be picked apart.