Problem with C500 Orange Upgrade

[Guest prakash]

Hi guys!

I phoned orange today to ask for my phoen upgrade as its coming to a year now on 22nd Dec.

I asked them how much is it to upgrade to c500, they said £80.00.

I explained to them that i mite be going on holiday around the 22nd Dec (when it is a whole 1 year)so i wanna get it sorted now, they said even if i upgrade now they're gonna charge me £75.00 to upgrade now.......even thou its ONLY 13days to go!

I thawt that was just stupid.

My phone bills come to about £80.00 a month.........so basically they shoudl be giving the c500 for FREE to me.

Plus the c500 is on pay as you go for £140.00 on their ORANGE WEBSITE!

Im on every50, been with orange for 4 years now.

Is that how they are supposed to treat LOYAL customers who have been with them for years?

I got the E200 for FREE last year after i went to cancellations to complain and the normal upgrade phone line were saying £80.00 and nO LOWER.

Should go thru cancellation again this year?

Why cant they give the fone to me now, its only a 13 days, why does it make a huge difference?

Anybody else had problems with orange upgrade and customer service?

Ash

[Guest Johnny Yen]

What about waiting till you get back from holiday and upgrading through the website ?

The website says it's free on monthly contracts.

I have a tendency to lose phones in foreign bars.. :roll:

[Guest prakash]

serious?...........is it free?

So if i bought it from the here on 22nd dec (when contract is up) i would get on my everyday 50 tariff for free?

What the webopage pls?

Thanks

Ash

[Guest Johnny Yen]

http://shop.orange.co.uk/shop/show/handset.../all/orange/all

:lol:

[Guest Confucious]

Someone else had this problem (I believe they were spending about £50/month) and threatened to leave and all of a sudden Orange gave him the phone for nothing and 500 texts a month extra. The don't like it if you threaten to leave but if you don't then they take the mick. Or so it seems.

[Guest olly_k]

I have been with Orange for over 6 years, have paid bills in excess of £200 but average is about £60 - £80, and had a T68 upgrade which was over a year old. I rang orange and asked them to match a 3 tarrif, which they would do, but they wouldn't offer me a descent phone as well. The best being a T610 or V500 :? Anyway about 4 days of persistant phonecalls and telling them I wasn't happy (and I was running out of arguments by this time :lol: ) they finally suggested the c500, which I hadn't heard of so after getting all the details I snapped it up and well, as they say the rest is history :D

[Guest flyswat]

I don't know if it's of any relevance, but, O may be being mean because you are on everyday 50 tariff.

I know when I upgraded about 9mths ago I was told although I was entering a new 1 year contract, because I was on everyday 50 tariff I couldn't upgrade again for 18 months; it's probably an attempt to get people to change off the tariff, as not many tariffs offer 1p minute off-peak landline calls.

You could always see if changing to another tariff may persuade Orange to let you have the C500 at a more realistic price, especially as its free for new contracts.

[Guest olly_k]

Does this mean that now I am on select 500 tarrif I may be penalised when I upgrade next year?