Orange backup / ActiveSync problem workarround

[Guest Confucious]

I emailed Orange Tech support about this and this is their reply:

Further to your previous mail about Orange Backup and ActiveSync with your SPV C500 phone.

After referring this issue through to one of our Technical Advisers, he has provided this work around for you which should help.

The problem is caused by the Action Engine (Orange Backup) Server converting the information from one phones format to another.  Therefore we need to bypass the Action Engine server and use another one – the customer’s computer

Follow these instructions. (In the instructions below we will assume that the customer has an SPV C500 and is trying to use a Backup Set created on an E200)

1) We need the customer’s old phone, (E200) or whatever phone you previously had.  Restore the customers Backup Set to the old phone.

2) Use Microsoft ActiveSync to synchronise the customer’s details with their computer.

3) Hard reset the customer’s new phone (C500) to wipe its memory and remove the corrupted information.

4) Synchronise the new phone (C500) with the computer.  ActiveSync will now convert the information into C500 format.

5) Finally perform another backup on the C500.  The information will already be in C500 format, therefore no error will occur if the customer restores in the future.

The customer will now have all the information on their new phone and ActiveSync will still work.

Should you still require any further help, please call 156 from your Orange phone and talk with Data Support.

HTH

[Guest Johnny Yen]

Top Man, Confucious :)

[Guest Richie M]

er talk about pointing out the obvious :roll:

Orange not Confucious :)