Replacement phones

[Guest SFMH3]

Had a problem with my SPV on Friday that I wasn't able to make a call: just silence after 'dialing' and unable to receive either. Rang the help desk (after resetting the phone twice), one SIM card later seemed OK. Except it wasn't. Saturday morning same thing. So I went into a Orange shop, complained, and received a replacement yesterday at 1pm (yes, a Sunday: they will even replace on Christmas Day apparently). First off, the replacement phone seems significantly faster than my first, especially in composing text and email. I'm also connecting to websites and picking up email 90% of the time, the first consistantly sat there with the Dialing... showing on the status line.

Full credit to Orange for customer care, but I'm wondering if my first phone (about 3/4 weeks old) was as duff as I thought (oh, and the camera with the new one works rather than the sepia crap I had to put up with on the previous...)

G.

[Guest kmon]

hi guys,

yeh me too,

i have not been one to moan as i have taken

a lot of advice from the forum..

but i was one of the lucky one's (or unlucky as i am finding!))

but after a lot of connecting problems exactly the same as above.

i had check recheck and then set my alarm for the middle of the noght so as i can recheck!!!

never changed, it just connected once every4/5 days..

so orange said they'd change it, agin the same as before rang sun-new phone at work today mon @ 9am (-:

this new one seems faster (without the tweaks we have learned...i.e turn of keypad tones etc)

the GPRS connects straight away and all calls come thru.....

tho i can not restore my details using orange backup???

says somthing about sunc or something????

will keep trying....

my old phone defo had a problem above and beyond the norm??!!!!

kmon..... 8)