Bug: Home Screen says 'SMS (1)' but no SMS in Inbox

[Guest whitfia1]

[Edited by Site Admin, thanks for the submission whitfia1!]

SYMPTOM:

It permanently says on my homescreen that I have an SMS thats unread - SMS (1). Even when I do receive an SMS, this then changes to SMS (2) then when I read my new one and go back to the home screen it shows SMS(1) again.

Restarting doesn't seem to help, every time I restart the phone the little message indicator appears at the top of the display and again going into the inbox, there is no message.

RESOLUTION:

None known

[Guest davidhorn]

See if there's an unread one in your deleted items folder?

[Guest HelloDave]

I think there's another post about this somewhere. Check there aren't any messages on your SIM, otherwise it could be hard reset time :D

[Guest Spell]

I have the same problem. I think it started when I got an email and sms at the same time - the phone played the sms-speech and I found a new email in my inbox but no sms...since then my homescreen new-sms counter never dropped below 1.

Somebody knows where incoming sms are stored? I only found the sent-sms and emails in the IPSM filesystem...

[Guest lycrawearer]

I 'reported this too' - check

http://www.modaco.com/viewtopic.php?t=1488

Bloody annoying isn't it ?

Lycrawearer

[Guest Red Fish]

I've had this as well ... started when a SMS arrived whilst I was on the phone. Spoke to Orange Tech Support, who 'have never heard of this before' ... after numerous calls to them and a certain amount of jumping through hoops to assist in troubleshooting, they realised it only happens on Home Screen layout - Full Layout.

After ringing Orange about 8 times over a month, to close the case (and probably to get rid of me) they shipped me a new SPV :lol:

Do Orange Tech Support read this forum ???

[Guest Monolithix [MVP]]

Some do. But they can only tell you over the phone what they have displayed on their computer screens...

[Guest Thaagaard]

I have the same problem and will check this forum out for solutions.

BR

[Guest Syvwlch]

Ditto

[Guest Monolithix [MVP]]

2 Simple solutions:

1: Hard reset (solved my message plugin doing this, not the reason i hard reset though)

2: Rename "cemail.vol" in IPSM. This will nuke any messages you currently have, but will stop it reporting the phantom SMS.

[Guest Coolboy1982]

2: Rename "cemail.vol" in IPSM.  This will nuke any messages you currently have, but will stop it reporting the phantom SMS.

Yep! This worked for me, too!

[Guest Will]

i found a possible cause of this:

I can make a phantom sms by opening an email when it is downloading (love slow gprs). - ie when there is no subject and no sender shown.

Repeating this process clears it!! :lol:

Try it!

Will

[Guest richardk3]

2 Simple solutions:

1: Hard reset (solved my message plugin doing this, not the reason i hard reset though)

2: Rename "cemail.vol" in IPSM.  This will nuke any messages you currently have, but will stop it reporting the phantom SMS.

Thanks Monolithix, it worked for me.

Rich 8)

[Guest cyberpal]

monolithix' solution #2 worked for me too... nuked my emails too :)

[Guest Monolithix [MVP]]

Click the phantom sms link for a slightly less drastic fix :)