Not good enough?

[Guest brightlingsea]

I have admitted defeat. I would love to love this phone, but in just over a week I have had endless problems with it. Only minor problems I agree, but for a phone of this price ( even if it was free upgrade) there should be no little problems. The keyboard continually slipping out just got more and more annoying, so I have just phoned Orange and cancelled the upgrade.

Now I shall go back to my C500 and ask what phone is worth upgrading to next time?

[Guest Dade]

Why dont you just try another M2000, sounds like you might have got a rogue device there - My M2000's are all quite stiff in the keyboard department!

[Guest Bingo]

no problems with mine either ... also since I bought my proporta case I can't even open the keyboard without taking it out of the case ... which I have realised can be a bit irksome ... :)

But the case seems cool in every other area ...

My M2000 rocks.

[Guest raiderz]

I admitted defeat with the slack keyboard on my m2000, i swapped with my g/f's m2000 for a few days while she was in hospital and now ive got my own back i hate it opening all the time, and I rang Orange this morning, getting a brand new handset between 6 and 10 tonight - well that is if the courier bothers to turn up!!

Isn't it irritating that Orange charge £13 for a failed delivery, yet we can't charge Orange £13 for a wasted night, waiting for a no show courier who went home early!

[Guest Dade]

Technically you can claim againt Orange if the delivery doenst turn up.

From adviceguide.org: 

"Once you have a firm date, and you have waited in for the goods to be delivered, but they have not arrived, you can claim compensation from the trader. The trader may offer you a fixed amount, but you can also claim for the real losses of waiting for goods that do not arrive, for example, the costs of a day off work." 

From the BBC: 

"If you have a firm delivery date and you have waited in but they have not arrived you can claim compensation from the trader for the cost of taking time off work." 

What really pisses me off is the fact that they first of all tried to charge me the £15 admin fee under Orange Care although I had my care plan long before that charge ever came into effect. (At least I got this reduced to £7.50 after much arguing about my rights under the Sale of Goods Act and unfair terms of contract.) Worse than that though is the £13 redelivery charge they would lain upon me had I not kept my side of the delivery agreement and not been there to take it. Why should this not automatically happen vice-versa.

To Quote another poster.

[Guest raiderz]

Well the courier didn't show up, Orange re-scheduled it for the following day, (10th December), and this morning, i checked my online bill and hey they've charged me £13 for a failed delivery... was i tempting fate or what??

Anyway I phoned small business support up and they were basically useless saying the courier said i was "not available" and more or less said that was the truth and that it was "out of our hands the charge will stay" so I am now currently writing to their complaints department in Bristol, with a bit of luck they might waive the charge.

I'm not holding my breath at all to be honest, my opinions of Orange have gone right down in the last few years, they have brought in so many hidden charges... when i first started with Orange it was free insurance and free replacement, now its £5 a month and £15 admin fee for a claim, plus £13 if you not in when they call (or alledgedly call)...

[Guest fraser]

What really pisses me off is the fact that they first of all tried to charge me the £15 admin fee under Orange Care although I had my care plan long before that charge ever came into effect. (At least I got this reduced to £7.50 after much arguing about my rights under the Sale of Goods Act and unfair terms of contract.)

<{POST_SNAPBACK}>

I've knocked them down to £0 for the replacement twice now. In both cases it was a genuine problem with the phone, and I mentied that the Sale of Goods act says nothing about charging for replacing things. I too had taken the policy out before it came into effect. I also have a lot of claims on my Orange care, due to the early (unreliable) days of the the first-gen SPV, which the operator tried to use against me. I just pointed out that not a single one of the incidents was my fault.

I can understand them getting annoyed at the folk who drop their phone, but it's the non-clumsy users that have to suffer.

A lot of people don't realise that the one-year manufacturers guantee and any other policies you have are IN ADDITION TO your statuatory rights. Which under Scot's law, essentially gives you a SIX year guarantee on anything, excepting reasonable wear and tear. Suits me! :)