Replacement Smartphone

[Guest ascot2]

I had my Orange SPV C500 stolen from a pub at about 11pm on New Years Eve, Orange tell me that the circumstances in which I lost it are not covered by Orange care, and have charged £300 for a replacement (due to appear on my next bill - Happy New Year!)

The replacement arrived on the 2nd as promised, however it was supplied with the wrong battery and no memory card.

This morning I took delivery of a replacement with all the right pieces, however, the display (where it would normally say "Orange") reads "Denied, Searchin". Suffice to say it does not work.

I have been told that Orange do not know what the problem is, and have referred it to the technical department with an SLA of 1 - 10 days to resolve. This is frankly unnaceptable, and far from the excellent service they harp on about when I'm on hold to complain.

Anyone had a similar experience, or able to offer advice.

Many thanks,

Happy New Year,

Ascot2

[Guest martin]

Have you tried going into Settings-Phone-Networks and making sure that the Network Selection is Automatic ?

Also check with Orange CS that the IMEI is not barred.

WOW 300 pounds is a lot but I assume that was mainly to pay off the account ?

[Guest ascot2]

Thank Martin,

I have tried various network settings to no avail, and OPCS tell me that the IMEI is not barred. £300 was just for the handset - I pay monthly, and there was no malicious use of the phone prior to repoarting it stolen.

[Guest martin]

Do you have another phone to test the SIM ?

You could have bought a C500 PAYG phone for 150 :)

[Guest awarner [MVP]]

I would take this further, there is no reason that they can charge you

£300. As Marin said go for a pay as you go and send them back the £300 phone.

[Guest Confucious]

Seems a bargain. Twice the price for a phone that doesn't work...

Did they send you a new SIM? Has it been activated?