Tmobile SmartAccess Limits

[Guest bobblah]

I recently switched to T-mobile so I could use the wonder Audiovox 5600, the phone works great, and T-zones is nice, but the main reason I switched was to use the activesync feature in the phone to remotley access my email. Well I am unable to do that because of the "smartaccess" restriction placed on the account due to credit issues. I've asked tmobile for another solution and i was presented with either lower my minute plan, to 29.99 and have the 19.99 unlimited option, or just leave it as is, 39.99 with the tzones pro 9.99. I went with that for the time being, however I am very upset with this issue, I've sent letters/emails/faxes/filed complain at planetfeedback.com and also bbb.com with no results or feedback. This is the letter I wrote:

To Whom It May Concern:

I feel that you should know, we are new T-Mobile customers as of 12/29/04 and are ready to cancel today 1/3/05. I believe you offer a wonderful product, and also have a great concept as a company, however the way your system works is wrong and should be corrected to prevent future problems.

We came to T-mobile because of your “Get More 1000” for 39.99 a month and also the $19.99 a month internet option to add on to this. Unfortunately we are young and have not established a wonderful credit history yet and were put into the “Smart Access” credit class. We can understand that and don’t object. We actually believe that is a wonderful starter program to help us budget our expenses. When we received our phone on 12/29/04 we decided to really use the service for what it’s advertised for. We elected the 39.99 plan and also wanted the internet option for 19.99; our surprise we were unable to have this option because of our smart access credit class. Instead we were offered either a lower price plan for minutes 29.99 and the 19.99, the sidekick data plan itself for 29.99, or the option we choose which is the 39.99 voice,9.99 t-zones pro and 9.99 unlimited text messages. For the time being it seemed reasonable and would suit most of our needs with the service.

I purchased a GSM handset to use with your service, which had the features I needed and with that phone I am able to check my outlook email from the phone, using pocket outlook, which has more of the options and features of what I need. Unfortunately because we are not on the unlimited internet program, we are unable to access the port 443 which is used to access my company’s corporate email server. When this was explained to one customer service rep, Frank, he said let me do some more research and I will call you back in 10 minutes, he took my number however never returned my call. That is fine and I can understand not wanting to deal with this situation as a customer service rep, but no one is willing.

I find myself puzzled at the current situation because several customer service reps have explained smart access as “Your unbilled/billed charges can not exceed $100.” That is a strange thing to say. The plan and options I wanted 39.99 get more 1000, and the unlimited internet for 19.99 = 59.98 the odd thing is, the plan I have, 39.99 get more 1000, 9.99 t-zones pro, and 9.99 unlimited text messages = 59.97

With that being said, I am completely outraged and ultimately feel violated as a customer. How can your company allow endless options to be elected with no limit but not allow the one option I need which cost the same to not be elected?

We would love to keep your service; with the exception of one customer service rep this has been a wonderful and by far the best customer service experience ever. We ended a 5 year long relationship with sprint and for T-Mobile. I hope that was not a mistake.

Does anyone have a solution? The proxy settings work great to access T-zones and even with port 8080/http works fine. But the SSL over activesync port is blocked, what can be done?