Guest robonzer Posted January 9, 2005 Report Posted January 9, 2005 i have just got a c500 downloaded sync 3.8 and it is connected via the usb port on my laptop. initially it sees the phone checks for new items and then when it starts to sync it goes to not connected aaarghhhh any help would be much appreciated. i will try taking the sd card out and see if that makes a difference rob
Guest Disco Stu Posted January 9, 2005 Report Posted January 9, 2005 Welcome to the forum :D Obvious things first : firewall ? USB hub's a no-no ?
Guest robonzer Posted January 9, 2005 Report Posted January 9, 2005 Welcome to the forum :D Obvious things first : firewall ? USB hub's a no-no ? <{POST_SNAPBACK}> thanks for the welcome. firewall has activesync as an exception and usb is on the laptop not a hub i just tried it without the sd card in and it did the calendar sync but thats all!
Guest robonzer Posted January 9, 2005 Report Posted January 9, 2005 thanks for the welcome. firewall has activesync as an exception and usb is on the laptop not a hub i just tried it without the sd card in and it did the calendar sync but thats all! <{POST_SNAPBACK}> cracked it if anyone is interested. its a conflict between orange backup and activesync. delete all data on phone then it will work well da da :D
Guest Disco Stu Posted January 9, 2005 Report Posted January 9, 2005 Hmmm...Orange Backup does cause people a lot of problems. Thanks for reporting back :D
Guest Confucious Posted January 10, 2005 Report Posted January 10, 2005 As Orange have said, if you have a backup from a previous phone DO NOT RESTORE IT TO A C500. Their recomended solution is to Sync the other phone to Outlook and then Sync Outlook to the C500. They are , allegedly, working on a solution.
Guest Dr Who Posted January 10, 2005 Report Posted January 10, 2005 As Orange have said, if you have a backup from a previous phone DO NOT RESTORE IT TO A C500. Their recomended solution is to Sync the other phone to Outlook and then Sync Outlook to the C500. They are , allegedly, working on a solution. <{POST_SNAPBACK}> Oh, they have finally admitted this as a problem now? I reported this to Orange a few weeks after the C500 was released and was told they couldn't believe there could be a problem between the backedup data and activesync. Having spent two days locating the problem, diagnosing it and correcting it on my phone I was a bit miffed. Hope they DO find a solution - it seems ridiculous that you can't follow best principles and have your data backed up in as many places as possible.
Guest Confucious Posted January 10, 2005 Report Posted January 10, 2005 http://www.modaco.com/index.php?showtopic=118759
Guest Dr Who Posted January 10, 2005 Report Posted January 10, 2005 (edited) http://www.modaco.com/index.php?showtopic=118759 <{POST_SNAPBACK}> Cheers Confucious. (BTW 4 months 1200 posts - good work fella) ACTUALLY, I was fairly sure I had tried Orange Backup with data from a C500 and this did the same thing. Might be totally wrong, mind. Oh YEAH. And great advice - if I had data in Outlook I would have synced from there in the first place!!! I lost my computer at the same time I updated my phone and therefore only had the Orange Backup data. Thanks a lot Orange - I could have figured that out myself (actually I did). Edited January 10, 2005 by Dr Who
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