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Sim card locked on SPV C500


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Guest Terry21uk
Posted

Had a slight problem with my phone today. In my blurry eyed state this morning, I entered the wrong pin code and sim locked the phone. Anyway, I phoned Orange CS for the PUK code. Entered the code but the phone just sat there, there was no code correct or ok message and pressing the buttons did nothing. I tried another 3 times with same result, northing happend, the phone screen stayed on the enter PUK code box. Tried taking out both sim and battery but this did not help. Finaly, after much bebte with OCS I took the phone to my local Orange store where the bod there tried everything I had tried at home and got no where fast, in the end he had to unlock the sim card by putting it in another phone and then put it back in mine then I could enter a new password. The phone is working ok, but I wonder if having both the sim lock and phone lock password activeted at thie time may have caused this!. Anyone else had this problem?

Guest Chaser81
Posted

Sounds like a software glitch to me. Are you pre or post update? (that is the update on the Orange site)

Guest Terry21uk
Posted

Post. The phone came with Rom update 4.1.1.4 already on it.

Guest Monolithix [MVP]
Posted

I remember on the old SPV's the sim code password prompt would come up before the unlock code prompt...

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