SPV C500 Internet pass-thru connection problem

[Guest misa.dlouhy]

HELLO - I've got problem WITH sending emails through Pass-Thru connection to the internet from my Orange Pay as you go SPV C500, even after reading and following the Internet Connection FIX article on coolsmartphone.com: http://www.coolsmartphone.com/index.php?op...rticle&artid=29

Everything else just works fine. I can browse internet and recieve emails and OFF the cradle even send emails. Where is the problem? Why can't i send email on the cradle?

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First i've downloaded Orange WAP and GPRS internet settings from http://setup.orange.mywds.com/home.html and then did those changes from I.C.Fix article on coolsmartphone.com

Thanks much for your advice

Michal

Edited January 20, 2005 by misa.dlouhy

[Guest benjymous]

This is just a hunch, but it sounds like ISP mail server problems

Here goes:

When you recieve email, you use a pop3 server - by their very nature, a pop3 server can be accessed from anywhere (your PC's dialup/broadband, GPRS over orange, an internet cafe, or whatever) - as long as you can provide the username and password (and have a pop3 client) you can get at your email

Now outgoing email works a bit differently. To sent mail, you'll usually use an smtp server - an orange phone should be pre-configured to use smtp.orange.net - this is a server on orange's network

Now we all know spam is a problem, and one solution that helps cut down some spam is that smtp servers are configured to only accept emails from their own network - i.e. the smtp.orange.net server will only let you send emails through it if you're connected on an orange network - such as GPRS

So when your phone is docked and using passthrough, it's not using the orange gprs network, but your ISP's broadband connection, which isn't part of orange, so the connection gets refused.

You could switch to use your ISP's smtp server instead, but then you'll find the reverse problem (sending emails will work fine over passthru, but won't over gprs)

The only real solution is to find another smtp server that doesn't belong to an isp, but uses authentication instead (but I'm afraid I can't help you out there)

[Guest xsquared_uk]

Another thing that could be affecting it is your firewall - if you have Windows Firewall or similar, or a hardware firewall in your broadband router, or indeed if you're using your phone on your home PC then chances are it could be blocking SMTP traffic which goes over port 25 - might be worth opening that up temporarily if you can to see if it works (make sure you switch it off again if it doesn't though). This is the same no matter who you set your email up with.

Oh, incidentally - in all the guides people say 'you MUST set your SMTP server to smtp.orange.net' which is absolute GARBAGE. Yes you must if you're using Orange e-mail or like benjymous says if your ISP won't let you connect direct, but if like me you have your own hosted email solution elsewhere then of course you put those details in and it works fine.

[Guest Confucious]

benjymous summed up the situation quite nicely, I've been asking for a utility to let me select my outgoing server but no-one seems to have taken up on the idea :D

xsquared_uk - welcome to the forum - I have never seen a post saying you MUST use the orange smtp server, only ever seen it explained as in the post above. If your ISP won't let you use their smtp server (there are many, including mine, that won't) then the Orange server will work via GPRS ifyou use their network.