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Posted

Just yesterday my 5600 started turning off while I tried to make a call. I could however use the phone in any other way and it'd be fine. I played games and did all sorts of other things (didn't try GPRS). The battery was at about 65% at the time. I brought it home and plugged it into the charger and tried and it worked just fine while plugged in. After unplugging it (it hadn't completely charged yet), the phone continued turning off while I made a call. Today, after charging was done, I used the phone all day with no problem. Tonight however it just did it to me again.

Could this be a bad battery? Can that even happen? Should I try a Master reset?

Any ideas? I treat the phone fairly well so I hope it's not physical damage (the phone is in pristine condition). I did have some change in my pocket yesterday but I can't see how that would affect it.

Guest Confucious
Posted

Try a Hard Reset. It could be a s/ware problem, if so a hard reset will cure it. Let us know the outcome.

Posted
Try a Hard Reset. It could be a s/ware problem, if so a hard reset will cure it. Let us know the outcome.

<{POST_SNAPBACK}>

I turned off my theme and it seems to be ok (knock on wood). I'll let you know. If so the theme could have been the issue. The weird thing is that I've had that theme for over a month and it had been rock solid.

Posted

Ok it's doing this again. I did a hard reset and that doesn't help. It doesn't crash when it's plugged in. You think it's the battery?

Posted

Anyone? I have a new battery coming under warranty. Maybe that'll help?

Guest Confucious
Posted

Take the phone back and get them to replace it, it could be a faulty battery or it could be a faulty phone, if the phone is new then they should just give you a new one.

Good luck.

Posted

I got it through AT&T business sales which more or less doesn't exist anymore. I can't "return" it to where I bought it. AudioVox I suppose could replace it? I'll have to re-unlock it unfortunately.

Guest Confucious
Posted

Don't you have consumer rights in the US? In the UK, if a product is faulty you can get your money back or a replacement. Cingular bought AT&T didn't they? Sureley it is them that should replace it? You are right about the re-unlocking though :lol:

Posted

Yeah. But because I bought it through AT&T and use it on my Cingular acct, Cingular doesn't even support the phone. Had I had it on a true AT&T account, then I'd be find to get it replaced with Cingular. Whacked policy but that's politics for ya. Audiovox is going to replace it for me. I just sent it back to them today.

Don't you have consumer rights in the US? In the UK, if a product is faulty you can get your money back or a replacement. Cingular bought AT&T didn't they? Sureley it is them that should replace it? You are right about the re-unlocking though :lol:

<{POST_SNAPBACK}>

Guest Confucious
Posted

The joys of takeovers!

At least you are getting it replaced so alls well that ends well. Good luck with your new phone :lol:

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