Certificate Security disabling problem....

[Guest brykins]

Hi all - newbie here (I only got my C500 this morning - cracking phone!).

I have unlocked it so that I can switch between my Orange PAYG sim and my O2 contract sim and that all works fine. However - liking to have control over everything, I wanted to do the Certificate Security unlocking from the Orange web site but I am running into trouble.

I enter the right details in, but get the error: Sorry but we are unable to find the IMEI number that you have entered on our database.

I downloaded the Registry application and ran that and it says that I am registered, and that the lock is running.

Any idea of why I am getting the error message and what I might be able to do about it?

Thanks,

Bryan A

[Guest bronksy]

bump

same thing happened to me now.. never had this problem before

[Guest Disco Stu]

Have you both tried again, recently ?

The Orange mainframe is notorious for its erratic beahiour.

[Guest brykins]

Had some success at last - realised that when you find the IMIE number of the phone via the keypresses, you get a number that is two digits longer than the number on the box/under the battery. This is the right number....it won't work using the number from the box or from under the battery.

[Guest bronksy]

I've done this a zillion times but this time I've had an issue with the IMEI number.. i've been using the number from the phone too.. any other ideas?