Experienced user ... HELP!

[Guest xspyda]

After a long absence from the Modaco forums, I am back ... with a problem!

I am having difficulty unlocking my C500 (PAYG) which has been bought to replace a previous C500 on contract. So to clarify, I am still in contract and am using the new C500 bought on PAYG with it. Works fine but I want to app unlock the phone.

Now, I am going here:

http://developer.orangews.com/orgspv/comdef.aspx

All is well until I hit submit. I get the error returned as follows:

Sorry but we are unable to find the IMEI number that you have entered on our database.

If you are certain that the details you have entered are correct, consult the following solutions:

etc ...

Now, I have used the registry application and have made a connection to the internet through pass through and otherwise, but still I get the same error on every attempt.

The registry App when run on the C500 reads:

Registered: YES

Lock: Running

So to me it seems the phone is reg'd.

Anyone have any ideas as to why I cannot app unlock this phone please?

My last C500 was unlocked no problem using the same url.

Thanks for any info ...

[Guest pjam001]

I'm no expert as I don't even have my c500 yet but I'm sure I read on here somewhere that someone had a phone that said the lock was running but it actually was unlocked.

[Guest xspyda]

I have tried an app that requires decertification and it will not run, saying that the phone will need to be app unlocked.

Thanks anyway.

Any other ideas anyone, I am tearing my hair out here?

Edited April 5, 2005 by xspyda

[Guest mavisdavis]

yeah email Orange and they will send you a little program to run on ya pc to app unlock. The site is down but still active everyone is getting the same message

[Guest xspyda]

Thanks, email fowarded to [email protected] as stated on the site. Are they fairly prompt in sending this app ?

Cheers.

[Guest xspyda]

Nothing received in email yet - was this the right email address to request the application unlocker through?

Is this specific to the phone? Or can anyone else propvide me with the necessary app or point me to a download location?

I have unlocked several c500's in the past - this one I am having extretme difficulty with. Have O changed their methods or is it because this one is PAYG?

If anyone has any ideas how to get this thing unlocked, please post!

Ta.

[Guest gpcarreon (MVP)]

Send email to: [email protected]

Include name, Smartphone model, mobile number (international format), IMEI. State that the OTA method doesnt work for you anymore and that you need their help.

:D

[Guest moosery]

I get the same when I try that URL to unlock my C500.

typical Orange...

[Guest xspyda]

Done, thanks for the reply.

Do you know if it matters that it's a PAYG phone (replacement for contract phone) and tehrefore the IMEI will not match the phone number to which the contract phone was associated?

Any thoughts as to how long I can expect to wait for their response?

[Guest xspyda]

I get the same when I try that URL to unlock my C500.

typical Orange...

<{POST_SNAPBACK}>

Yup! I am pretty sure after all that I have read there are many people in the same boat here.

Just want to be sure it's not 'cos it's a PAYG replacement for my contract phone as explained in this thread.

Hopefully, I will get a response from O soon providing me with the app.

Interestingly. C500's I have unlocked before cannot be unlocked by the OTA method now either. Seems the site is totally fubar'd !

[Guest stunno]

I used the email address that pzee posted above and had an reply within a day and happily my phone is now unlocked!! :D

[Guest Swampie]

I too emailed Orange as per pzee's post and within 40 minutes they'd emailed me a personalised app for my IMEI and it worked. The only trouble I had was finding where it had installed on my phone. Turned out it was stored under the 'Accessories' menu.

Whilst my C500 ran every app I'd thrown at it before, it wouldn't allow certain registry changes (eg. Tweaks2k2 thingy) - now it does. Unfortunately, I've now run out of free uses of that app - but that's another story.

D

[Guest airway]

I've just had the exact same problem, and they mailed me the app in a day.

So no sweat there.

[Guest xspyda]

Yup, thanks all ...

Was the same day for me (once I got the right email addy)!

Phone now unlocked and happily working as I wanted!

[Guest Jamma14]

There's more info on this same problem here: http://www.modaco.com/Application_Unlocking-t203961.html

(happened to me too).