SMT5600 Frozen...Has Never Booted...New?

[Guest bake71]

Just received this phone in the mail yesterday and have done nothing but try to get this POS to boot since. It was supposedly new but the box was opened...? I applied the unlock from http://www.imei-check.co.uk/ and it showed to apply perfectly, however, the phone hangs at the Windows Mobile logo screen and has never one time booted. I have tried to do a hard reset but it will not accept my selection of 0 when prompted. I really doubt the timing is the issue since in the probably 100 attempts to hard reboot I would have sucrely screwed up and got the damn thing past the screen at least once!!! I have tried more variations to get it to go with no luck at all. The phone has never done anything but freeze like this and I have not read of any others having this symptom, seems the others have been functional at some point. Is it time to send the nasty emails and pull the payment if the seller tells me to beat it? I read of another reset technique but the link that outlined it was bad so all info I have read about resetting is using the "timing" method. The bad link was from the old AT&T support website but it now redirects to Cingular(my carrier USA) and the makes no mention of support for the phones that I could find. WTF is my next move? Any ideas of something that I haven't tried? Would applying an older script be a possibility and then trying the newest one on top of that? I sent an email to the website that sold the unlock code about 8 hours ago, but have not heard anything from their support. I have tried pulling the SIM Card out and leaving in with no luck. I know the bootloader number was within the range for the unlock and I know the IMEI is correct...at least with the sticker behind the battery. The ActiveSync will not see the phone...it only acknowledges connection of an USB device, not the actual phone. So much for 5 minutes and good to go!!!!!!!! Really think I got a broke phone jammed up my ass, agreed?

Thanks

[Guest martin]

It's not very common but it sounds like you ROM may be corrupted. I would try re-writing the ROM (using a ROM upgrade) although I don't know if the AT&T/Cingular ROM is freely available for the SMT5600.

[Guest squall]

if it were me i would ask for a replacement,

It cant be a good sign that it doesnt work out the box if its supposed to be new!

[Guest martin]

I forgot to ask about that ;)

I assumed it was a private purchase but I definitely would send it back if otherwise.

[Guest bake71]

if it were me i would ask for a replacement,

It cant be a good sign that it doesnt work out the box if its supposed to be new!

<{POST_SNAPBACK}>

It was an Ebay purchase...just one of the million different people selling these phones. Not sure of the recourse that I would have. I did use Paypal so I can definitely be a pain in the ass for the seller, but I don't know if I will be able to make any claims stick permanently. Paypal is very quick from my experience to revoke a payment. Been on the receiving end of one of those scams...really opened my eyes to how one sided Paypal can operate. Just sucks because this phone not being in a sealed box tells me something is up. It would be a lot easier to think it was just crap luck if the box wasn't opened :evil: . Not a bad deal for the seller if I am right...sell a trashed phone for the going rate and then defer any warranty claim to the manufacturer.

I have been looking for a ROM update but have not seen anything for the US market. Suppose I will email the seller and see what that is going to be like.

Thanks

[Guest Confucious]

So you didn't boot it up before trying to unlock it? You didn't get the EMEI number from the phone itself rather than a sticker like you're supposed to?

And you wonder why it doesn't work?

If a hard reset doesn't work then it looks like flashing is your only solution.

[Guest bake71]

So you didn't boot it up before trying to unlock it? You didn't get the EMEI number from the phone itself rather than a sticker like you're supposed to?

And you wonder why it doesn't work?

If a hard reset doesn't work then it looks like flashing is your only solution.

<{POST_SNAPBACK}>

yeah...i have learned quite a bit about these phones since the crap began. i have never owned a so-called "smart"phone before yesterday. i followed the directions for getting the IMEI from the website...it just said not to take a number from the box...so i checked behind the battery as instructed. it seems to me after reading more about what makes these things go that getting a number from the phone would be even better because i wouldn't put it past some to try and pull a sticker off another phone. but, i did as they instructed with the code. i wish i had been more familiar with the hard reset function and what it looks like if successful. also some screenshots of a phone booting properly would be nice. i couldn't find anything in the manual or online so i would know what i should be seeing. i am so new that i thought at first it did reset but it didn't take long to see that things have gone sideways fast.

waiting on the seller to respond to tell me his position about handling an RMA...there's always hope??? ;) you mentioned that flashing is my only solution...where would i find the proper file? i have seen rom's for the euro countries but nothing for a us phone...am i not looking in the right spot, or is it a cingular only deal?? thanks

[Guest extravagant]

yeah...i have learned quite a bit about these phones since the crap began. i have never owned a so-called "smart"phone before yesterday. i followed the directions for getting the IMEI from the website...it just said not to take a number from the box...so i checked behind the battery as instructed. it seems to me after reading more about what makes these things go that getting a number from the phone would be even better because i wouldn't put it past some to try and pull a sticker off another phone. but, i did as they instructed with the code. i wish i had been more familiar with the hard reset function and what it looks like if successful. also some screenshots of a phone booting properly would be nice. i couldn't find anything in the manual or online so i would know what i should be seeing.  i am so new that i thought at first it did reset but it didn't take long to see that things have gone sideways fast.

waiting on the seller to respond to tell me his position about handling an RMA...there's always hope??? ;)  you mentioned that flashing is my only solution...where would i find the proper file? i have seen rom's for the euro countries but nothing for a us phone...am i not looking in the right spot, or is it a cingular only deal?? thanks

<{POST_SNAPBACK}>

guys, I purchased a SMT 5600 from ebay also... mine worked for a few months, then completely broke.. Maybe it was an APP I downloaded but I really doubt that since I've installed that APP before.. anyways it wouldn't go past the windows screen, I even emailed the seller, and he did not respond... but mine did use to work. anyways I sent it to audiovox they replaced it but I had to pay shipping and another unlocking fee.. which sucked.. I guess we really shouldn't buy from ebay... plus in Canada there is almost no smartphone, just recently Rogers Wireless now sells the 5600.. high price 3 year agreement is 299$ but still worth it I guess.. caution ebayers..

[Guest Confucious]

guys, I purchased a SMT 5600 from ebay also... mine worked for a few months, then completely broke.. Maybe it was an APP I downloaded but I really doubt that since I've installed that APP before.. anyways it wouldn't go past the windows screen, I even emailed the seller, and he did not respond... but mine did use to work. anyways I sent it to audiovox they replaced it but I had to pay shipping and another unlocking fee.. which sucked..  I guess we really shouldn't buy from ebay... plus in Canada there is almost no smartphone, just recently Rogers Wireless now sells the 5600.. high price 3 year agreement is 299$ but still worth it I guess.. caution ebayers..

If it wouldn't get past the Windows screen wouldn't a hard reset fix it?

Are you suprised the seller didn't respond if it had been working for a few months? What did you expect him to say?